1st Line Support Advisor SWEDISH – (79778)

• Answer incoming customer calls regarding technical issues, service questions and general client concerns.
• Identify and assess customers’ needs to achieve satisfaction Identify and assess customers’ needs to achieve satisfaction
• Keep records of customer interactions, process customer accounts and file documents Identify and assess customers’ needs to achieve satisfaction
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem

• Very good Swedish language skills both verbal and written, plus good level of English
• Strong phone contact handling skills and active listening
• Ability to multi-task, prioritize, and manage time effectively
• Customer orientation and ability to adapt/respond to different types of characters
• Technical support experience would be an advantage but is not necessary
• Ability to work under pressure

• Work in multinational company for global brands
• Career growth opportunities, wide range of trainings, free language courses.
• You will learn best practices from experts.
• You will work in an inspiring atmosphere. We work together and celebrate together – Theatre, employee volunteer program, integration events, sports events (basketball, volleyball) – everyone will find something for themselves!
• Medical care for whole family, life insurance.
• Our offices are conveniently located with “Bicycle-friendly” certificate!

Wed, 04 Oct 2017 05:09:06 +0000

Poland


Less than 18.000 € gross / year
Permanent
IT Helpdesk
Language/ Swedish

Vai al sito

Potrebbero interessarti

Trilingual Customer Service Advisors – (8739... Trilingual Customer Service Advisors Bucharest, Romania 6000 RON per month gross (€1331 per month) meal tickets (300 RON a month) relocation ass...
Danish speakers (Native Level) – Customer Ca... the role : An exciting opportunity has arisen for us to represent a Global leader with a vast portfolio of well-known brands. We are recruiting except...
Procurement Team Lead with Spanish, French or Dutc... Providing support to the team, acting as an escalation pointProviding reporting to the Client, the team and the Account ManagementMonitoring the Servi...
Spanish Language Customer Service Administrator &#... Spanish Language Customer Service Administrator Bedfordshire, England Salary: £20,000   The role will include but is not limited to: Develop posi...