2nd level Technical Support Agent – (86212)

Here is an exciting new opportunity for a fluent English speaker to join an IT service desk in the north-west of Spain. You will be based in the beautiful city of A Coruna, known for it's atlantic beaches! As a Technical Support Advisor you will represent a global software brand, where you will be responsible for providing high level technical support to business clients and partners in the EMEA region.

This is a 2nd level support role where you will be picking up escalated cases form a ticketing system. Your tasks is to collect data and diagnose the technical issue and to ensure there will be a solution for the customer in a timely manner.

 

We are looking for candidates who have:

  • Excellent communication skills both verbally and written in English
  • Additional language desired but not a must
  • Previous experience in a technical support role and/or degree in Computer Science
  • Advanced technical support skills in a Microsoft Active Directory based environment
  • Working knowledge of one or more of the following: Microsoft Windows Server, Active Directory, Microsoft Exchange Server, Microsoft SharePoint Server, Microsoft Lync Server.
  • Excellent listening and troubleshooting skills
  • Computer literate, experience with CRM/ticketing system desired
  • Eagerness to learn and develop

Full paid training will be provided. There is an excellent relocation package on offer which includes flight reimbursement, dedicated relocation officer and 1 week accommodation on arrival.

Tue, 06 Feb 2018 14:44:04 +0000

Spain A Coruña


Less than 18.000 € gross / year
Permanent
IT Helpdesk
Language/ English

Vai al sito

Potrebbero interessarti

Vlaams sprekende Customer Support voor een Powerto... Voor werelds grootste gereedschappen merk zijn wij op zoek naar Vlaams sprekende klantenservice medewerkers die hun passie voor ons product kunnen ver...
Customer Service Agent – Swedish Speaking &#... Job description Our client is a global online gaming operator with over 30 online bingo and casino brands with revenues in excess of £300 Million and...
Sourcing Analyst with Dutch or Flemish – (64... Sourcing Analyst with English + Dutch or Flemish GEP is seeking motivated individuals interested to work in a dynamic and professional work environm...
Norwegian Software Advisor for Abbott – Lisb... We are Sitel    We are Partners, we are Leaders, we are Experts. To our Associates, we Empower Humans and Enhance Brands.   We are looking for fl...