2nd level Technical Support Agent – (86212)

Here is an exciting new opportunity for a fluent English speaker to join an IT service desk in the north-west of Spain. You will be based in the beautiful city of A Coruna, known for it's atlantic beaches! As a Technical Support Advisor you will represent a global software brand, where you will be responsible for providing high level technical support to business clients and partners in the EMEA region.

This is a 2nd level support role where you will be picking up escalated cases form a ticketing system. Your tasks is to collect data and diagnose the technical issue and to ensure there will be a solution for the customer in a timely manner.

 

We are looking for candidates who have:

  • Excellent communication skills both verbally and written in English
  • Additional language desired but not a must
  • Previous experience in a technical support role and/or degree in Computer Science
  • Advanced technical support skills in a Microsoft Active Directory based environment
  • Working knowledge of one or more of the following: Microsoft Windows Server, Active Directory, Microsoft Exchange Server, Microsoft SharePoint Server, Microsoft Lync Server.
  • Excellent listening and troubleshooting skills
  • Computer literate, experience with CRM/ticketing system desired
  • Eagerness to learn and develop

Full paid training will be provided. There is an excellent relocation package on offer which includes flight reimbursement, dedicated relocation officer and 1 week accommodation on arrival.

Tue, 06 Feb 2018 14:44:04 +0000

Spain A Coruña


Less than 18.000 € gross / year
Permanent
IT Helpdesk
Language/ English

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