AIRBNB: Customer Experience Specialist Italian Native – (87550)

We are an award-winning international agency specialising in contact centre and digital marketing solutions with a proven track record of increasing sales and brand awareness for our clients by using insight to create influence and drive results.

CPM is in the business of people. It is the essence of what we do – our DNA – delivering our clients' brands to their customers through our people with customer care teams trained specifically.
Putting customer care at the heart of everything that we do ensures that we deliver Exceptional Customer Experiences to delight our customers and exceed their expectations.

We are looking for Italian speaking Customer Experience Specialists with a passion for travel, adventure, languages and an enthusiasm for customer service. In addition, you will possess excellent communication and negotiating skills and will have the ability to build rapport with clients. You will be an excellent team player able to work within a friendly environment.

Your role:
· Provide professional, prompt and friendly client support by listening to clients and responding in a way that exceeds their expectations;
· Identify and troubleshoot the issues accordingly using available resources;
· Logging and follow up of Customer Information;
· Responding to enquiries and handling client escalations by telephone and email;
· Having a full understanding of company processes and maintaining contractual obligations.

Our offer:
· Gross salary 15,000 Euros per annum
· Extensive training and languages lessons (English/Spanish);
· Excellent and multilingual work environment;
· Good prospects career;
· Convenient office location in the center of Barcelona;
· 24 holidays per year on full time bases.

Mon, 05 Mar 2018 12:48:46 +0000

Spain Barcelona


Less than 18.000 € gross / year
Permanent
Agent
Language/ Italian, English

Vai al sito

Potrebbero interessarti

Portuguese Speaking Service Desk Agent – Bud... Main Purpose: Provides 1st and/or 2nd level telephone support to external and internal clients in connection with personal computers or networks, or ...
Service desk with German – Czech Republic (B... RESPONSIBILITIES:•Point of contact for L1 Service Desk.•Investigating issues engaging with problem management•Continual service improvement activities...
Payroll Administrator with Hungarian – (1053... This will be your future team: Our team is working for a leading European IT company. We support them with service and payroll, so our client can foc...
AP Clerk with English or French – (86171) Our client, an international company with well-established SSC Financial team based in Prague is currently looking for the right candidate for their t...