Airbnb Customer Service Specialist – ITALIAN – Barcelona – (105690)

We are seeking Customer Experience Specialists fluent in English and with a native level of Italian to represent a travel industry leader connecting people worldwide to unique travel experiences.

In addition, you will possess excellent communication and negotiating skills and will have the ability to build rapport with clients. You will be an excellent team player able to work within a friendly environment.

Do you have a passion for travel & adventure? Do you possess excellent customer service skills, and are you interested in working in the lively, sunny city of Barcelona? Then we want to hear from you!

Your role:

Provide professional, prompt and friendly client support by listening to clients and responding in a way that exceeds their expectations;
Identify and troubleshoot the issues accordingly using available resources;
Logging and follow up of Customer Information;
Responding to enquiries and handling client escalations by telephone and email;
Having a full understanding of company processes and maintaining contractual obligations.

Required skills:
Excellent communication skills;
Excellent negotiation skills;
Problem solving;
Sense of responsibility;

Our ideal candidate is:

Passionate about travel and world class customer service;
High level of both written and spoken English;
Available Full-time (39h/week);
Flexible with working on different shift patterns and weekends
Available to attend a full-time (3 weeks) paid training.

Our offer:

USD 600 Travel Credit per year;
Extensive training and languages lessons (English/Spanish);
Excellent and multilingual work environment;
Excellent career prospects;
Convenient office location in La Sagrera, Barcelona;
24 days of holidays per year on full time bases.

Local stores discounts, including Gym

Mon, 25 Feb 2019 16:54:58 +0100

Spain Barcelona

CPM INTERNATIONAL TELEBUSINESS S.L.

Permanent
Customer Service
Language/ English, Italian

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