Analyst – Advanced Excel – (103366)

REED is presenting a great opportunity to experience a unique company culture which is vibrant, multinational, fun and dog friendly. This position is suitable also for graduates with no experience but advanced Excel and English language.

• Being part of Workforce Team and monitoring workload in real time across multiple channels, languages and vendor sites

• Distributing tasks and workflow activity to customer support agents and making changes in order to reflect actual operational needs

• Providing feedback and tips to different teams to improve their performance

• Creating reports on issues to the management and analysing data from our system

• Have strong Microsoft Excel

• Be fluent in English – level C1

• Be customer and detail oriented, flexible and assertive personality

• Have experience from customer service or communication with people is a big advantage
• Go down well to work on shifts and gain new valuable experience

• Competitive salary and quarterly bonuses

• Free refresments, contribution to your food expenses and company canteen

• Cafeteria Plan, annual flight discounts and Multisport card for free
• In-house gym open 24/7, sauna and massage room, yoga classes and regular team building activities and parties

• Big, modern and bright offices with chill out zones, dog friendly environment
• Three weeks of initial accommodation for candidates from abroad

 

Location: Brno
Starting date: Immediately / negotiable

Working hours: 6:30 – 18:30 / 18:30 – 6:30

Tue, 15 Jan 2019 10:10:47 +0100

Czech Republic South Moravia

Reed Czech Republic

Permanent
Workforce Planning
Language/ English

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