Application Support Analyst (L1.5) Dutch language – (106461)

Responsibilities:

  • Respond to incidents and Service Request within SLA.
  • Translate incidents from target language to English and assign to relevant team for resolution.
  • Resolve Incidents and Service Request within the SLA wherever there is ‘Standard Operating Procedure’ in place.
  • Basic Service Requests and Verification of Alerts
  • Coordination and communication with End Users in Regional Language
  • Coordination with support teams post translation for support in getting additional information from end users as required
  • Facilitate coordination with Product Vendors
  • Attempt resolution of incidents and requests as per predefined operating procedures and manuals
  • Contribute to high priority incident and request resolution
  • Facilitate communication between support teams and end user
  • Escalation of unresolved incidents to L2 and L3 Teams.

Requirements:

  • University degree or higher, preferably in an area of Computer Science or equivalent.
  • Advanced level Dutch, Intermediate level English
  • 1-3 years experience in application support
  • Also can be good 1-3 years experience in End User Computing/Service Desk experience with knowledge on ITIL Service Management functions like Incident Management, Request Fulfillment, Change Management, Knowledge Management and Problem Management.
  • Previous experience with legacy applications and SAP modules, and related functions.
  • Have a good understanding of IT infrastructure and Application Management Services.

 

Advantage:

  • Experience on ServiceNow.
  • Good understanding of ITIL functions like Incident Management, Request Fulfillment, Change Management, Knowledge Management and Problem Management
  • Knowledge of various IT infrastructure and application technologies and processes
  • Experience with SAP
  • Other European language competence

We offer a colorful and dynamic work environment with:

  • Market competitive compensation package
  • A great diversity of people, cultures and business areas
  • Language courses and trainings
  • Global and diverse working environment
  • On-site relax & gym rooms
  • Volunteering, sport and employee events

Mon, 11 Mar 2019 08:49:00 +0100

Hungary

TATA Consultancy Services

Temporary
IT Helpdesk
Language/ English, Dutch

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