IT Kontrakt is a Specialist’s Manager on the IT market. For over 12 years, we have supported our employees in building and forming a personalized career path. Our team consists of 1340 technology enthusiasts, for whom unconventional approach to cooperation, diversity of projects and professional development are important.
- Receiving (answering phone calls from end users) and registering Service Requests
- Trouble shooting and resolution of SR’s thanks to knowledge of client business applications used in dealer and workshop, personal skills, knowledge base, vendor literature and communication with team members
- Transfer/Escalation of SR’s to other Support Groups
- Keeping track of and follow up of SR’s transferred to other SG
- Informing users as to the progress of SR’s
- Other duties as assigned by management
- Understanding of networking principals
- Analytical ability to troubleshoot complex incidents
- General IT knowledge (very good skills as a user) as a base to quick learn and support large number of business applications
- Excellent English skills (both written and spoken)
- German language as mother tounge
- Stable and long-term work among professionals on the basis of employment contract
- Real influence on progress of your career path
- Work in a team for which your opinion matters
- Support of Business Assistant dedicated to the Specialist throughout the entire period of cooperation
- Help in relocation to Wroclaw
- Integration events, sport events e.g. IT run, cycling tours, football and basketball matches
- Benefits matched to your needs
Fri, 16 Feb 2018 15:27:00 +0000
Less than 18.000 € gross / year
Language/ German, English
Pignolo, maniaco dei dettagli e migliore amico dell’ansia.
Sono un Web Designer (anche se odio etichettarmi) e vivo ad Altamura, da circa 10 anni mi diverto in ambito web e app, mi occupo prettamente di frontend ma non disdegno a sporcarmi le mani con un bel po di sano codice.