Arabic Customer Service Agent in Lisbon – (105186)

**FOR THIS ROLE, IT IS NEEDED AN EUROPEAN PASSPORT OR PORTUGAL VISA**
Candidates applying without the previous requirement will not be considered for the recruitment process. Thank you.

 

Role

Become a member of our ambitious and motivated support team. Ensure customers satisfaction representing one of the world’s most recognizable companies.

 

You will be responsible for the following tasks:

– Provide support to small and medium-sized businesses (SMBs) to help them grow their businesses across multiple channels – chat, email and phone;

– Support and expand the self-serve advertising base for SMB clients in the online and digital advertising domain; 

– Provide pre and post-sales support for all self-service products;

– Provide product and tool support to improve clients’ experience;

– Identify trends and solve problems facing multiple SMB clients;

– Providing vital product insights and feedback from our customers to engineering.

Skills

– Native Arabic Speaker;

– Good knowledge of English (B2 level)

– Familiarity with online advertising products and social media;

– +1 year working in a customer service related role;

– Excellent communication skills: verbal, written, listening skills;

– Flexible and quick learner, able to adapt to continuously evolving SMB needs to help clients grow their business on the advertising platform;

– Resolve customer issues in a timely manner, pro-actively communicate to clients on progress and pro-actively identify areas where clients can improve how they use our solutions.

Salary

Highly attractive salary pack – 22 days / 40 hours per week. 

Training provided for one week (Monday-Friday).

– Fixed Bonuses: Holiday Bonus and Christmas Bonus are paid every month, independent of assiduity or performance.

– Variable Bonus: Shifts Bonus if applicable are paid at the end of the following month.

 

Relocation Package if you live abraod

– Welcoming at the airport

– Accommodation provided on arrival

– Reimbursement of travel costs (after 9 month contract period)

– Portuguese language course

– Free organized sport activities and events.

_________

Want to know more about it?

Please, do not hesitate to ask for more information or directly apply attaching your CV in English. 

Have a nice day!

Fri, 15 Feb 2019 10:54:13 +0100

Portugal Lisbon

Multilingual Jobs Worldwide

Permanent
Customer Service
Language/ English, Arabic

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