Arabic speaking Call Centre Team Manager – (102983)

We are recruiting for an experienced bilingual Team Manager with  native Arabic and fluency in English. This role is based with our outsourcing client in Lisbon, Portugal.

 

As a Team Manager you will manage a team of around 15 call centre agents who do content moderation for the world’s most visited video sharing website. Your tasks is to create a stimulating work environment to continually increase the improvement and results of your team. You will work closely with your team to improve individual and department KPI performance. It will be your responsibility to analyse performances and make sure your team has the tools and knowledge they need to deliver their targets. Designing and delivering individual and group training/coaching sessions will be part of your role.

We are looking for candidates who have:

  • Excellent communication skills both verbally and written in Arabic and English

  • Previous experience in managing a call centre team

  • Ability to motivate and coach team members

  • Strong Customer Service experience

  • Good analytical skills

  • Have a flexible attitude

  • Computer literate

 

The selection process is done remotely via phone and / or video interviews. For the successful

candidate, there is an excellent relocation package on offer which includes a relocation bonus and support from a relocation company. In short – a lot of support will be provided to get you settled in your new city quickly!

Please note that the successful candidate needs to have an EU passport or other relevant eligibility document for Portugal. No visa sponsorship is offered with this role.

Mon, 07 Jan 2019 19:43:55 +0100

Portugal Lisbon

Talingual
18.000 € – 24.000 € gross / year
Permanent
Team Leader / Manager
Language/ English, Arabic

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