B2B Customer Care Specialist w/ Swedish/Finnish/Danish – (106139)

Do you have a passion for providing world-class service? Are you eager to work in a dynamic, international company based in the vibrant city of Barcelona? If you also have a Native level of Swedish, Finnish or Danish and fluency in English, then keep on reading – we have a great job opportunity for you!

Our client is a leading provider of flexible workspaces for thousands of the most successful entrepreneurs and multinational companies all over the world. With their services, they make it possible for a small startup as well as a multinational company to access the best workspace accommodation suited for their needs.

Main Responsibilities

  • Via phone and email help current clients, understanding their business needs in order to offer them the best-suited solution.
  • Management of customer complaints and queries in the designated ticketing system, ensuring that all tickets are handled within established SLAs.
  • Work with regional/local management and use knowledge of established Company operating procedures to make sound business decisions regarding issue resolution.
  • Contributing to team efforts with all other functions in order to meet objectives
  • Recommend improvements that will positively impact sales and efficiency.
  • Manage customer satisfaction survey tasks and responses.

Core Skills/experience

  • Experience in Customer Service roles, preferably by phone and business-to-business
  • Excellent oral and written communication skills
  • Capacity to listen actively in order to identify prioritized customer needs
  • Team worker with a positive attitude that is willing to help wherever needed
  • Knowledge of CRM systems is a plus

What’s on offer

  • Permanent contract
  • Competitive salary 
  • Restaurant tickets/Lunch vouchers
  • A complete and thorough training program
  • Extra holiday on Birthday

What will you learn?

  • Communicate effectively with clients
  • Accurately evaluate customers' needs
  • Sell and negotiate services and products
  • Work within an international team

Our recruitment process
Step 1: Interview with our Recruiter to get to know you better and give you advice on the recruitment process
Step 2: Video interview with our Clients Global Recruitment Team
Step 3: Face-to-face or phone Interview with the Hiring Manager
Step 4: Phone Interview with the Country Manager(s)

Mon, 04 Mar 2019 11:57:46 +0100

Spain Barcelona

Babel Profiles

Permanent
Customer Service
Language/ English

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