Bilingual Customer Operations Representative – Part time – (86707)

The Customer Operations team is at the heart of our business and our people excel at delivering a high level of customer service to our customers. In addition to providing a seamless service, you will put our valued customers at ease at every stage of their journey. Our unique differentiator is the vibrant and diverse group of people we have working in our Customer Operations team. With over 14 different languages being spoken and employees hailing from over 36 countries, the Customer Operations team is a dynamic microcosm of world cultures. By combining a diversity of cultures and top talent, you will join a team delivering a wide-ranging service to millions of customers worldwide.

Do you have experience working in a customer centric role, providing excellent customer service? Are you proficient in Microsoft Office? Are you fluent in English and do you have a 2nd European language? This could be the role for you. 

We are looking for someone who is able to demonstrate the following competencies. Is this YOU?

Background

– Fluency in Italian, Spanish, French, German, Dutch, Norwegian or Swedish is essential – both written and verbal communication
-Excellent communication and interpersonal skills – ability to communicate clearly and professionally with our customers both over the phone and in writing
-Desire to provide superior customer service with patience and empathy
-Resilience – enjoys working in a fast paced environment and remains optimistic in challenging times
-Takes ownership and responsibility for issues and uses initiative to deliver practical solutions
-Eye for detail and organisation – someone who looks to get it right first time and pursues quality in accomplishing tasks whilst achieving key targets
-Builds positive relationships within and across teams
-Effective influencing and persuasion skills
-Flexibility to work across teams as needed
-Must be available for a regular schedule of 20 hours, Saturday and Sunday, 8am-7pm or 9am-8pm
-Must be available to attend 2 weeks full time training on April 2nd – 16th, (Monday-Friday, 9am-6pm)
-Must be eligible to work within the EU

A Typical Day

When you first join you will be provided with full training. In the first two weeks of training you will be required to attend on a full time basis as you`ll learn about our products, partners, suppliers and systems – complex information but our structured and detailed training will give you the information you need. You will be tested on your knowledge to ensure that you reach the required standard before you can go onto the floor. You will then progress to taking calls and emails from customers in a supported learning environment. Once training is completed, you`ll be assigned to a designated team, depending on your language skillset, who will make you feel welcomed from the get go. Each day you will support our customers` needs in a helpful and engaging manner, via a variety of mediums such as phone, email and social media, We`re a 24/7 operation, meaning that our teams work on shifts between the hours of 8am and 8pm, Monday to Sunday. For this part time role your scheduled hours will be Saturday and Sunday, 8am – 7pm or 9am – 8pm. Our environment is fast-paced and challenging, but extremely rewarding. Resilience is paramount and our managers will recognise your achievements and your performance. 

Our Learning and Development Commitment 

Are you always thinking two steps ahead with where you are in your career? At CarTrawler, we recognise the importance of providing professional and personal development opportunities for our people. With this in mind we invest heavily in Learning & Development to provide our people with the opportunities they need to develop and be successful. We have dedicated Learning & Development partners for each area of the business who stay close to each team and support individual and team development needs. 

CarTrawler`s Culture

What makes each of us unique? Arguably it is a combination of the environment in which we immerse ourselves in and our unique attributes. CarTrawler`s culture caters to both. By creating a friendly, welcoming and innovative environment we encourage creativity and uniqueness. Our open and dynamic culture will grant you the freedom you need to create a healthy work-life balance. Our regular company events support individuality and encourage individual passions to flourish. 

Our Customer Centre of Excellence agents are with our customers all the way. 

Job Perks

We have a free healthy breakfast for you every morning. There`s a Chill Out Room – designed to give our employees a relaxation space during their work day, along with table tennis and air hockey tables throughout the office. There`s always something happening, with regular company events such as Dawn Raves, Gaming Nights, Film Screenings and Carnival Days. There`s a brilliant subsidised restaurant – with gourmet food and Grumpy Mule coffee. There`s paid time off for holidays, company days, maternity / paternity leave and weddings. We`ve got a Sports and Social Club who organise surprise treats, group events, social nights and sporting activities. We`re based in modern, open plan offices, just a stone`s throw from Dublin City Centre, with a flat organization structure. We also have a brilliant Learning & Development team and a dedicated CSR team. 

Health & Wellbeing 

We have our CarTrawler Pension Scheme, optional flu vaccinations, in-house health screenings, Income Protection and Life Assurance, comprehensive VHI health insurance – covers both your physical and mental health, a New Mothers` Lactation Room and regular talks on subjects such as parenting, nutrition and mindfulness. We also offer free monthly office visits from massage therapists and nail technicians

Fitness 

We run complimentary yoga, Pilates and boot camp and Tag rugby courses every week. There`s also a great 5-a-side football team. We support the Bike to Work Scheme and have secure bike storage in place.

Thu, 15 Feb 2018 10:02:16 +0000

Ireland Dublin

Permanent
Customer Service
Language/ Turkish, Norwegian, Dutch

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