To ensure that debts on company managed accounts are collected in compliance with Market Terms and Conditions;
To ensure collection of invalid claims, through direct customer contact and business knowledge;
To escalate all issues through appropriate channels and ensure the use of correct Global tools to execute tasks;
Manage customer/account queries to ensure sales ledger balances are clean on customer account;
Successful management of due and overdue balances on customer account, maximizing On Time Payment for all Customers;
Notify Markets of uncollectable debt risks & mitigate where possible;
Collection activities based on Market Collection Strategy;
Respond to incoming collection concerns from the customer and internal stakeholders;
Focus on Customer Service, ensuring good communication levels to identify and resolve problems on customer’s accounts, which could ultimately impact Sales and Working Capital of the business;
Execute identified business and internal controls of Collections processes;
Promote and support company awareness. Leverage and capture company potential through the usage of DORs/WORs/MORs/GSTD/FI/ etc.;
Ensure compliance with company standards including effective management of SODs, updated standard routines, documentation of previous audit points, and adherence to CBP (Control Best Practices).
Proficiency in Italian;
Strong computer skills, including Microsoft Office applications (Word, PowerPoint, Excel) and SAP is a plus;
Able to propose and implement improvements in procedures in the O2C Process;
Strong problem solving and analytical skills;
Strong customer focused attitude with a commitment to quality and customer service;
Explain financial implications to Customers / Stakeholders and ensure their buy-in to expected behaviors.
Opportunity to work in a reference company in its sector;
Salary conditions compatible with professional experience;
Dynamic and versatile work environment;
Work contract with our client;
Initial and continuous training;
Fri, 02 Mar 2018 11:51:04 +0000
Language/ Italian, English
Pignolo, maniaco dei dettagli e migliore amico dell’ansia.
Sono un Web Designer (anche se odio etichettarmi) e vivo ad Altamura, da circa 10 anni mi diverto in ambito web e app, mi occupo prettamente di frontend ma non disdegno a sporcarmi le mani con un bel po di sano codice.