Are you open to new challenges and opportunities? We are looking for you who has good interpersonal and communication skills. You should enjoy working in a team in an international environment. Responsibilities You will be; Managing incoming calls and emails and customer service inquiries, Assessing customer’s business needs, Handling customer complaints and answering questions regarding products, orders, payments, invoices etc. Build sustainable relationships with customers. Excellent command of Danish (C1 or native level) and English (B2 level), Knowledge of MS Office, especially Excel, Experience in similar roles will be considered as a big advantage, No previous experience required, Great communication skills, EU citizenship. Permanent contract, International environment, Introductory training to the company (1 month), Private health insurance, Great company environment (many company events and parties to increase the team spirit), Relocation package. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Thu, 14 Mar 2019 18:11:52 +0100 Poland WiPjobs Permanent Customer Service Language/ English, Danish Vai al sito

If you join our retail site support team, you may have the following responsibilities: Leverage deep understanding of specific key account customers, processes / systems and act as an escalation point (working with Customer Service Support Teams) of contact for any verbal or written form of enquiries from external and internal customers and third parties. Interact with partners in a professional, friendly and efficient manner and escalate concerns about meeting service levels or deadlines. Establish and foster strong business relationships with relevant stakeholders and internal business partners. Drive, monitor and review customer service operations for customers and business. Proactively resolve customer and business issues (working with Business stakeholders and internal GBS Europe Teams where applicable). Exhibit strong Team Player characteristics, constructive communication and active listening skills at all times. Develop and maintain a professional working relationship with internal and external stakeholders to achieve individual, team and organisational targets. Adhere with the tasks outlined in the EMS/QMS Systems of GBS Europe.  Support and maintain key business databases and contract management tools end-to-end in an efficient way without supervision. Support and manage contract related changes and financials in an advanced level (key commercial activities, monthly reconciliations and reporting for the business). Manage…

Offer high quality assistance to online communities of players; Receive incoming calls / chat / emails and provides information about the offered services; Finalize each call / instance through a resolution; Communicate and collaborate effectively with colleagues to achive team / department goals. Fluent in both written and spoken Polish (medium/advanced level); Good understanding of English (B1 Level); Highschool degree; Good PC skills: Word and Excel; Excellent communication skills. Full time program: Monday to Friday, 1 PM – 10 PM; Relocation package offered; Specialized training sessions; Attractive salary package; Monthly Meal tickets; Settlement of transportation; Bonuses according to the reach target; Private health package. Thu, 14 Mar 2019 09:57:09 +0100 Romania Teamland To negotiate Agent Language/ English, Polish Vai al sito

A LITTLE ABOUT US  WHAT YOU'LL BE DOING ✍️  Providing our users with outstanding customer experience – it is part of our mission to make Revolut users feel secure whilst using our service Providing excellent customer service via our in-app live chat Representing Revolut online at all times Collaborating with other teams across London and Moscow to tackle any customers' issues WHAT SKILLS YOU'LL NEED BENEFITS  Wed, 13 Mar 2019 17:16:55 +0100 Poland REVOLUT LTD Sp. z o o Oddział w Polsce Permanent Customer Service Language/ English, Italian Vai al sito

Job Responsibilities: To provide a robust administration function for the Sales team including; sales data analysis/forecasting, stock control liaison, order chasing To be the principal interface with the buying assistants/Buyers of key accounts dealing with any situation that arises as a result To ensure the accurate and timely completion of the quotes and spec forms for accounts in the time limit specified by the customer To ensure the timely preparation for customer meetings and previews Principal Tasks: Sales Support Contact customers when needed (in coordination with the KAMs) Contact with CSA and Logistics when needed Primary contact  and responsible of the updates on salesforce (Credit Note, Accruals, etc) Keep promotion track/customer/month/brand Contact between MKT and China/HK offices for FOB quotations Stock control To provide a supportive role and a communication link between Stock Control and the Sales Team for all accounts To chase stock control for orders as required in line with forecasts Meetings Preparation for meetings – Agendas, sales data, stock levels, presentations as required Internal – Sales & Marketing and Stock Meetings External – Stock meetings and account meetings as required to take minutes and to provide a suitably detailed contact report on the outcomes of the meeting,…

We are looking for French speaking collegues! Delivery Handling daily volume/target of transactions Resolving customer queries via e-mail or phone Adhering to standard operating procedures/training manuals while executing the task Ensuring compliance on the quality of deliverables Whenever it is a process update/change, ensuring that is incorporated in SOP with appropriate change management Effectively and timely communicating issues among internal and external stakeholders, building up constructive relationships with offshore teams Identify and recommend process to the continuous improvement opportunities To be trained and act as back-up when required and/or as directed by the supervisor Comply to internal company requirements, accomplish required activities as per deadlines Business Partnership Liaise with internal and external stakeholders to resolve queries as necessary Foster and maintain high level of communication within own team and with other company members Foster and maintain good business relationships with all stakeholders Attending weekly calls and other business communications with the client’s local team, as necessary Additional tasks Might be required to travel to client location(s) on DD (Due diligence) or KT (Onsite Knowledge transfer) or to be part of client meetings Provides assistance within the agreed framework in case of any ad-hoc request raised by the client Comply with…

Majorel creates amazing customer experiences that consumers love and we are proud of. By smartly combining people and technology we deliver true value for our partners.We serve customers across the world through our 48,000 employees based in 26 countries in Europe, the Middle East, Africa, Americas and Asia in 36 languages. In Majorel we are committed to provide equal opportunities to men and women. We are also encouraging the inclusion of people with disabilities at positions in our Company. We are driven to go further. Part time, 16h per week, Sat & Sun – Night (00h00 – 08h00) and day (08h00 – 16h00) shiftContent Moderator – Swedish SpeakerBarcelona, Spain MissionAs a Content Moderator you will work across various social media platforms, screening and monitoring the sites for abusive, violent or other inappropriate content and ensuring a safe experience for its users and communities.  Screening pictures, videos, articles and audio clips might sound like a fun and easy task, perhaps similar to how you spend your free time, but applicants are urged to keep in mind that the content will in some cases contain strong and abhorrent images, and is not recommended for the easily offended.   You will join a…

For one of our clients, we are looking for people to join their team and work on various projects within the Customer Care industry.  The company we are presenting is an international leader in the BPO sector and also one of the top employers in Bulgaria. There are 3000+ people working in the office here. So, if you are looking for international environment, teams of young and cool professionals, we can help you! We are looking for people who can easily communicate with others To listen and respond to customer queries via phone, chat or e-mail To provide accurate, valid and complete information to the clients’ requests To identify and assess customers’ needs to achieve satisfaction Proficient level of French  Good level of English (B2). This is needed as the official language of the company is English and you need to be able to communicate with other team members from all over the world Friendly and easy-going personality  Excellent remuneration package (aligned with the country standard of living)  Motivational Bonuses  Transportation card  Sport subscription  Additional health insurance (including dentist) Yoga, massages and many other perks in the office  Great office location, in the city center and accessible from every part of…

Would you like to have an interesting and exciting job in a growing and innovative sector? If your answer is Yes, then start working with us! For our location in Lisbon, Portugal we are currently looking for Portuguese Brazilian speaking Customer Service Representative (male/ female) to join us in our contact center. As a CSR you will be responsible for handling hotel reservations, inquiries, outbound calls to hotels/guests to arrange special requests. Who we are: We’re Majorel. We design, deliver and differentiate customer experience on behalf of some of the world’s most respected brands. Recognizing a very particular kind of drive in each other, our parent companies Bertelsmann and Saham have entered into a long-term partnership to create a new global leader in customer engagement. We are relentless, resourceful, resilient and agile. It’s the only way to deliver the total reliability and digital transformation necessary in our constantly changing world. We serve customers across the world through our 48,000 employees based in 26 countries in Europe, the Middle East, Africa, Americas and Asia in 36 languages. We support our customers at any time, through every device and in the manner they expect of their brands. We speak their language wherever they are and whatever their culture.   Our mission:…