Our client, an international company active in the travel industry, is looking forward to welcoming a new member of the Hebrew speaking B2B team in the heart of Europe, the beautiful Prague! This job offer represents an opportunity to gain relevant experience on the business-to-business level for junior candidates who would like to join a stable, international company with lots of growth opportunities. What do you get: Fresh, wonderful offices with a relax&gaming zone in the heart of historical business park of Prague Friendly and welcoming team members, international environment and support from your future team leader on your career path Useful experience in the area of B2B – communication skills, the ability to negotiate and a more powerful mindset Competitive salary within Prague market and a comfortable life in a city where 25% of the working people are expats, too This career choice will generally open the door for you to many other directions, such as Account Management or Customer Service Management. Your tasks will be: Resolve inquiries and issues raised by the hotels and other business partners Maintain a high level of customer satisfaction and service level Proactively foresee issues and resolve them in a timely and professional…

Découvrez une entreprise d’externalisation qui se retrouve dans un période de pleine expansion. Cette entreprise se spécialise dans la gestion de la relation client. Ses principaux clients sont du secteur des télécommunications, de l'énergie, du E-commerce… En tant que Chargé de clientèle, vous serez responsable de: – Soutenir les clients à travers des différentes plateformes (mail, téléphone)– Gérer les comptes des clients: résoudre les problèmes qui puissent avoir en relations aux factures.    – Un Niveau de Français excellent– Connaissance Office niveau utilisateurs– Disponibilité pour travailler en horaires rotatifs de Lundi à Samedi de 7-21 heures Compétences non techniques: – Motivation– Compétences sociales– Attitude positive – Salaire compétitif (salaire base + bonus linguistique + panier repas)– Prime de productivité et prime d'assiduité– Contrat en CDD de 8 mois renouvelable– Assurance santé– Un environnement de travail très confortable et amical  Tue, 12 Mar 2019 11:44:23 +0100 Portugal TSP | International Temporary Agent Language/ French Vai al sito

How about being the single point of contact for your client? Whether is phone, chat or e-mail, your support is highly valued and appreciated! You will learn how to work in an international environment, interacting with colleagues and clients all over the globe.How can YOU make a difference? Understand your customer’s needs and exceed its expectations with a friendly and can-do attitude. Responsibilities: • Handle inquiries from customers through phone, e-mail, and chat;• Cope with difficult situations, and find timely solutions;• Interact with other departments to resolve more complex cases;• Provide a step-by-step guidance to customers;• Follow the established company procedures; • Native English • Strong interest in modern technologies, and advanced computer skills;• Experience in using mobile devices and apps;• Excellent communication skills and active listening;• Analytical thinking;• Time management skills; Benefits: • Excellent base salary;• Monthly bonuses based on personal results;• 14 salaries per year + paid overtime;• Many social benefits: full health insurance, sport activities, and food vouchers are provided;• Professional, paid, trainings;• Many team activities, like team buildings and holiday parties;• A great chance to develop your career;• A great chance to work abroad and meet a new culture;   Successful candidates will be offered:paid flight tickets,…

Arabic Speaking Customer Service Advisors – social media Lisbon, Portugal. €1033 per month free accommodation flight reimbursed Our client based in Lisbon, Portugal is recruiting Arabic Speaking Customer Service Advisors. These roles are initially for a 12 month contract. Recruitment Direct is acting as a recruitment agency. Candidates should speak fluent Arabic  Must have a general interest in social media Candidates must already have work permission to work in Portugal €12,396 per year  Gross salary €1033 per month  Free Accommodation provided for the duration of the contract  Flight reimbursed Sun, 10 Mar 2019 13:24:32 +0100 Portugal Lisbon Recruitment Direct Permanent Agent Language/ English, Arabic Vai al sito

WHO WE ARE :   DK Global Recruitment is a multilingual recruitment agency, based in Dublin, Ireland. We are specialized in finding European language-speaking jobs for job seekers in numerous European countries. We are experienced in the multilingual BPO sector, and our fully-trained expert recruiters help and advise job seekers throughout the entire recruitment process . Our candidates are always treated with great attention and with high priority and our services are free of charge.   About the role:   In this role you will have to your passion for travel into action in customer service. Afteryour training period (paid), you will be:– the first point of contact for the world’s first class accommodation partners byphone and email; resolving basic questions and queries, such as modifications torooms, rates and availability, extranet tooling etc.   The scope of this position is really straightforward: Interact with other departments to resolve more complex cases; Provide a step-by-step guidance to customers; Working together with team coaches and trainers to constantly keep your knowledge up-to-date Providing accurate, valid, and complete information by using the right tools, methods, and processes. Ensuring a high level of partner service and a positive partner experience Making effective decisions on…

We are looking for a Community Support Agent to give support and help drivers, riders, delivery partners, and eaters to keep moving. Fluent level of French and English, good communication and enthusiasm skills are some of the requirements to join this international company.   Our client is the biggest transport company presenting its services through an app. Currently located in more than 600 cities around the world, they move drivers, riders, delivery partners, and eaters. Connecting everyday needs such as moving somewhere or obtaining dinner, all in an app, our client is a pioneer in the field of mobility. Right now they are looking for someone who seeks the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, this is your opportunity.     Community Support Agents are all about helping and educating both riders and drivers. They help people resolve their issues and turn unhappy users into company´s biggest fans. The right candidate is always looking for unique and exciting ways to resolve problems with exceptional support and original communication, ensuring that problems are resolved promptly while developing trustworthy relationships with our community. As a Community Support Agent you…

Expected Outputs: Own end-to-end resolution of customer issues and questions to ensure customer satisfaction You aren’t afraid to dig into a complicated issue or go the extra mile to resolve a customer issue. Develop relationships with customers over time through multiple engagements Address customer questions in a timely manner while maintaining a level of quality in communication that meets or exceeds written expectations Submit high-quality questions or suggestions to the Team Lead, the Supervisor or the Client in-order-to influence and drive program improvements Review quality feedback with supervisor Follow proper diagnosing and escalation procedures   Exceptional empathy and customer care expertise A passion for helping others and strong track record demonstrating empathy for customers Excellent customer service skills, with good grasp of understanding customers’ needs by asking appropriate probing questions Experience in managing High touch and premium support profiles, with ability to turn irate customers into brand advocates Consumer sales and post sales support experience required Openness to work flexible hours as required, including night shifts and holidays Demonstrates passion for mobile technology and active reader of technology websites. Technical expertise: Owner and active user of a device on Android OS Experience with technical support of hardware or applications Experience…

Be part of the world's No. 1You have the unique opportunity to work for internationally attractive projects at Teleperformance Germany. This is a German-speaking position. Your tasks: Competent and friendly customers service Answering specific questions by phone, e-mail and chat Execution of business processes and independent handling of customer inquiries Careful and faithful business documentation in the database You have fluent knowledge of spoken and written German Desirable are good English skills You have basic IT-skills and ideally have completed vocational training Ideally you have first professional experience, but this is not a requirement You have good MS Office skills as well as a handling browser-based application PROFESSIONAL EXPERIENCE ABROAD – get to know Germany and gain valuable professional experience with renowned projects ATTRACTIVE REMUNERATION PACKAGE – salary at German labor market level and many special benefits and extras ARRIVAL AND DEPARTURE INCLUDED – We pay for your flight and take care of your accommodation and guarantee an intensive training PLEASANT WORKING ATMOSPHERE – by helpful and nice colleagues and a very good team spirit FUN AND ENGAGEMENT – through unique events such as our many regular Teleperformance events MORE THAN A JOB – Find friends for life here BENEFIT FROM THE TELEPERFORMANCE ADVANTAGES – exclusive shopping benefits at…

Capita Customer Solutions is an established leader in the business process outsourcing market with multiple clients in both the public and private sectors. We have a strong reputation for the reliable delivery of bespoke, high-quality and flexible solutions in the areas of:• Customer service and sales• Credit management• Finance and administration• Multilingual services• Registration and traceability• Inspectorate and quality assurance As Customer Operations Representative you will:• Effectively manage incoming telephone and e-mail customer’s queries to ensure excellent service standards• Provide product/services information and resolve any emerging problems that our clients might face with accuracy and efficiency• Identify and assess customer’s needs to achieve satisfaction• Communicate in positive manner with team members and business partners You are a perfect candidate if you: Have a good knowledge of ENGLISH (B2) and excellent of LITHUANIAN (C1/C2) Have European Union citizenship or have valid Polish residence card with work permit Have strong phone contact handling skills and active listening Have a “Can do” attitude Have excellent communication skills Are customer oriented Customer support experience will be an asset  We can offer you: Work contract with full working rights Attractive social benefits Sport's card Private Medical Insurance  Ability to work in international and multilingual environment Great atmosphere Training…

Email Support Specialist for Spotify fluent in Italian   Sutherland Global Services is a global BPT company offering process transformation services that support the entire customer lifecycle. Opened in 2008, Sutherland Bulgaria is an international company with employees from a variety of backgrounds, cultures and nationalities who are all part of our dynamic teams in Sofia, Burgas and Varna. Since then we have grown to more than 1900 employees in three different sites providing technical or customer support in 16 European languages. Our client Spotify is a commercial music streaming service. With Spotify, it is easy to find the right music for every moment – on your phone, your computer, your tablet and more. Now you can be part of this team and help millions of people enjoy the music they love.             This is the perfect role for you if: Music is your passion and you would be happy to be part of a multinational team with people from all around Europe You have excellent communication skills and you would be happy to support the Premium users of one of the biggest companies, providing legal music streaming service You prefer to communicate with customer…