Maximize cash collections for clients and collecting to the targets set To work through daily call lists in a timely manner averaging 40 outbound calls per day Ensuring all customer queries are passed onto the query resolution team with full details to ensure a prompt turnaround Flexible approach to workload to ensure cover if another member of the team is out of the office Send out daily system generated reminder letters and monthly statements Any adhoc duties which may arise Responsible for assigned accounts Excellent written and verbal communications skills in English, French (C1) and Spanish (B1-2) Detail focused ensuring they follow up all unresolved matters and record data accurately Target driven Firm but patient approach, strong objection handling skills Advanced Microsoft skills including Word, Excel Oral and written communication skills Interpersonal skills Basic decision-making ability A sense of urgency – Conduct your work with intensity and speed. Huddle fast. Make fact-based decisions. Use good judgment.  Keeping the initiatives moving.  Repeat. A passion for customer success – Be responsive. Follow through on promises. Reject mediocrity. Be obsessive about doing better. Be accessible and communicate proactively. Be selfless.  Work as One Infor. A thirst for innovation – Be curious. Be a…

Maximize cash collections for clients and collecting to the targets set To work through daily call lists in a timely manner averaging 40 outbound calls per day Ensuring all customer queries are passed onto the query resolution team with full details to ensure a prompt turnaround Flexible approach to workload to ensure cover if another member of the team is out of the office Send out daily system generated reminder letters and monthly statements Any adhoc duties which may arise Responsible for assigned accounts Excellent written and verbal communications skills in English, Italian ( C1-2 ) and French ( B1-2 ) Detail focused ensuring they follow up all unresolved matters and record data accurately Target driven Firm but patient approach, strong objection handling skills Advanced Microsoft skills including Word, Excel Oral and written communication skills Interpersonal skills Basic decision-making ability A sense of urgency – Conduct your work with intensity and speed. Huddle fast. Make fact-based decisions. Use good judgment.  Keeping the initiatives moving.  Repeat. A passion for customer success – Be responsive. Follow through on promises. Reject mediocrity. Be obsessive about doing better. Be accessible and communicate proactively. Be selfless.  Work as One Infor. A thirst for innovation –…

The Risk & Payments Analyst’s role is to protect corporate assets by identifying fraudulent behaviour conducted by existing or new application players that attempt to defraud the client by identity theft or bonus abuse with the intention of exploiting temporary application weaknesses/bugs or more elaborated cheating/collusion activities. Your work day will compose mostly of checking game play, withdrawal requests and verifying due diligence on customers. You will be involved in collating background information and analyse data to develop and deliver quality risk analysis on customer behaviour. You will also have a strong will and desire to be customer focused and engage in providing an excellent customer journey to all players by dealing with complaints and payment escalations.   Perform risk assessment of new/current players throughout their customer journey and generated by the current Risk framework and perform EDD when appropriate Evaluate, review and approve KYC documents sent in by players and use your expertise to establish affordability and legal funding when handling documents such as source of wealth and/or source of funds to mitigate AML risks or proceeds of crime Ensure that all tasks performed are in line with the set processes and procedures related to anti-money laundering and KYC…

Maximize cash collections for clients and collecting to the targets set To work through daily call lists in a timely manner averaging 40 outbound calls per day Ensuring all customer queries are passed onto the query resolution team with full details to ensure a prompt turnaround Flexible approach to workload to ensure cover if another member of the team is out of the office Send out daily system generated reminder letters and monthly statements Any adhoc duties which may arise Responsible for assigned accounts Excellent written and verbal communications skills in English and French (C1) Detail focused ensuring they follow up all unresolved matters and record data accurately Target driven Firm but patient approach, strong objection handling skills Advanced Microsoft skills including Word, Excel Oral and written communication skills Interpersonal skills Basic decision-making ability A sense of urgency – Conduct your work with intensity and speed. Huddle fast. Make fact-based decisions. Use good judgment.  Keeping the initiatives moving.  Repeat. A passion for customer success – Be responsive. Follow through on promises. Reject mediocrity. Be obsessive about doing better. Be accessible and communicate proactively. Be selfless.  Work as One Infor. A thirst for innovation – Be curious. Be a change agent. …

What you will do Our Cash Collections team work to maximize the timely collection of cash from our customers around the globe, through the effective management of enquiries made and received by telephone. We work to keep our aged debt to a minimum through timely action of outstanding debt. How you will do it Handling collections management for basic portfolio of customers, mainly by outgoing calls to customers before and after the due date of the invoice, combined with reminder emails and dunning letters (in line with pre-defined collections strategy) Determining reasons of non-payment from customer side, and properly codifying these reasons in the respective IT tools used for cash collections purposes Registering customers’ disputes for the assigned portfolio of customers, and submit the disputes to Analysts Collections and/or Collections Specialist for further follow-up Handle in bound calls from respective segments of customers Process customers’ refunds to customers in case of overpayments and other customer claims Support Cash Application teams by contacting assigned customers, and clarifying with them allocation details for received cash as well as credit notes issued Propose write-offs, going legal and/or submitting the case to external collections agencies if cases are not collectible by early collections methods…

We are looking for a Credit to Cash Specialist for an important German multinational company based in Porto. Previous experience of 2-3 years in a similar position, advance knowledge of Excel, native level of Spanish and good level of English are some of the requirements.   THE COMPANY Our client is a German company, producer and supplier of industrial and medical gases, providing advanced gas technologies both for industries and the care area.    PURPOSE / KEY TASKS– Maintain existing databases with appropriate information and create required reports ;– Archive format and circulate credit documents and information timely and accurately;– Verify customer credit information, request external ratings and calculate correct credit limit. Decide on approval levels for expected order volumes;– Interact appropriately with external and internal stakeholders: Investigate, thoroughly, validate, findings adequately, provide information, data, proposed solutions, timeframes and confirmations;– Participate to performance management with required data, information and actions. RESPONSIBILITIES:– Manage and Process Collections – Execute Dunning;– Manage and Process Collections – Chase Payment Internally;– Authorize and Manage Credit limits;– Analyze and Approve credit limit for new customers;– Review credit limit for existing customers. We are looking for a professional with the following qualifications, experience and skills: Qualifications– Native…

As a Collections Specialist you will be working in the collections division and reporting to the collections manager. You will be responsible for: The core function of this role provides a wide range Collection and Sales Support services to assigned countries. The Collections Specialistis responsible for collections of outstanding accounts receivable from the existing client base and all other aspects of collections, to support in disputes resolution and to reduce accounts receivable delinquency. – Minimize bad debt risk, maximize accounts receivable collections– Reviewing open accounts for collection efforts– Conduct collection calls to collect Accounts Receivables– Mail correspondence to customers to encourage payment of overdue receivables– Negotiate customer disputes to resolution and documents root cause– Develop relationships with internal/external customers– Maintain accurate collection files– Identify issues attributing to account delinquency and discuss them with the Credit Manager– Review and monitor assigned accounts and all applicable collection reports– Provide timely follow-up on payment arrangements– Participate in process improvement projects, and support other management directives as prescribed We are looking for a person with the following qualifications, experience and skills: Qualifications:– Have a native level of Danish. – Have excellent English or Spanish. Experience:– Demonstrated effective customer service skills, preferably 1-2 years' experience in…

For our multinational client in Budapest, we are looking for a French Speaking Cash Collection Analyst The cash collector is accountable for collecting Monies for all outstanding invoices before they become overdue and understanding the reasons of non-payments. This activity involves contacting the customers via different means of communication: e-mail, phone calls, use of customer portals. In case of a customer dispute, the credit controller’s responsibility is to route the issue to the department in charge of solving it, and to follow up on the resolution. Your task will be: To manage and collect the outstanding cash of business partners of the French region Solving problems and investigating issues via contacting account managers and sales To take responsibility for a section of debtors ledger To provide input to support decisions which improve quality, cost and people engagement As a senior member: To support and mentor the more junior colleagues Looking for process-improvement ideas Maintain and develop relationships within the organisation You are experienced in finance (1-2 years) preferably in Accounts Receivable or Cash Collection You can use MS Office and its applications, especially Excel You are fluent with French and have at least intermediate level of English You are interested in…

Description DEUTSCHSPRACHIGE MITARBEITER IM FINANZBEREICH GESUCHTEuropcar Services ist das europaweite Service Center in Oeiras, Portugal. Seit der Eröffnung in 2014 werden hier 3 End-to-End Prozesse für die Europcar Group übernommen und bearbeitet: Order-to-Cash, Procure to Pay und Record to Report. Durch das schnelle Wachstum, was die Prozesse und Anzahl der Mitarbeiter betrifft, zählt Europcar Services, mit über 360 Mitarbeitern, zu einem der größten Standorte der Gruppe. Unsere Mission: Hochwertige Finanzdienstleistungen liefern; Harmonisierte und erweiterte Leistungen anbieten; Finanziellen Mehrwert liefern; Effektivität unseres Geschäftssystems maximieren; Service-orientierte Mitarbeiter langfristig gewinnen. Unsere Vision: Prozesse anpassen, um herausragende kosten-effektive, flexible und verlässliche Dienstleistungen in allen Ländern zu liefern.   Das Beste: Wir suchen dich! Warum wollen wir dich? Wenn du Deutsch sprichst und in einer Back-Office Umgebung arbeiten möchtest, mit Verantwortung, Deadlines, Zahlen und Menschen, dann suchen wir genau dich. Warum Europcar Services? Weil wir nicht nur ausgezeichnete Arbeitsumgebungen und -bedingungen bieten, sondern auch eine herausfordernde und spannende Erfahrung. Wir bieten dir ein Training, Lebensqualität (unser Büro ist 10 min. vom Strand entfernt), Sicherheit und die Möglichkeit zu wachsen.   Werde Teil unseres Teams – zusammen machen wir einen Unterschied! Wir warten auf DICH.   Requirements Weißt du  mit den Wörtern Accounts Payable, Accounts Receivable,…

German Collection Officer in Berlin Would you like to join a fast-growing, modern company in the centre of Berlin? Are you service-oriented, eager to learn, positive and motivated? If so, we have an amazing job opportunity for you!   Why move to Berlin? Did you know that Berlin is actually bigger in surface than Paris? The city is spacious because it has less inhabitants and offers many green, open spaces. Berlin is a city with great contrasts between historical monuments, modern architecture and street art, giving it an eclectic and unique atmosphere. The capital is also known for its great variety of sights and attractions, its flourishing music- and art scene and a relaxed yet fast-paced way of life. Freedom thrives in Berlin, and together with the many possibilities to easily explore the city's culture, every type of expat will feel right at home!   About the position Our client is a pioneer in the field of banking services, financial technology and mobile lending. They are currently looking for German Collection Officers to join their international, open-minded team in the vibrant capital of Germany. As a German Collection Officer you are responsible for performing phone calls and e-mails to customers…