Credit Controller NonStop Recruitment, one of the fastest growing recruitment firms in Europe, has an equal passion for connecting top talent with top employers as it has for training top talent for itself. This is an internal position with NonStop Recruitment; the employee will support the finance team covering several entities and also support other internal stakeholders. We are looking for a communicative, independent and reliable professional with excellent attention to detail; who would like to work in an international environment, and to be part of the ongoing company's success and growth on international level. As a member of the Operations team you will drive your team to achieve our mission of 'With care and passion we focus on continuous improvement to provide accurate, reliable and efficient operational services to each employee, client, contractor and candidate'. Duties / Responsibilities: Drive and support debt collection strategy Analyse customer account balances and prioritize debt recovery. Investigate and resolve customer issues and disputes Correspond and with customers (direct contact over the phone and also by e-mail) Work with Sales department to ensure customer relationships are maintained. Escalate long outstanding balances to Head of Finance Investigate disputes Receive and respond to customer requests, inquiries…

Our client is an $11 billion technology leader that innovates the way the world communicates, connects and works. Our expertise is more important than ever as customers of all sizes look to improve productivity, maximize profitability and increase satisfaction. We do this for small and mid-size businesses, large enterprises, governments, graphic communications providers, and for our partners who serve them. We understand what’s at the heart of work – and all of the forms it can take. We embrace the increasingly complex world of paper and digital. Office and mobile. Personal and social. Every day across the globe – in more than 160 countries – our technology, software and people successfully navigate those intersections. We automate, personalize, package, analyze and secure information to keep our customers moving at an accelerated pace We have an exciting opportunity for a Norwegian speaker to join our International Financial Service Center as a Credit and Collections Associate for one of our clients. The role covers all aspects of collections activity including cash collection, account management, customer relations and controls. This will be done through implementation of all Account administration, payment demand and Collection activities for sales through multiple revenue streams (NSO, ORS, XF and…

Maximize cash collections for clients and collecting to the targets set To work through daily call lists in a timely manner averaging 40 outbound calls per day Ensuring all customer queries are passed onto the query resolution team with full details to ensure a prompt turnaround Flexible approach to workload to ensure cover if another member of the team is out of the office Send out daily system generated reminder letters and monthly statements Any adhoc duties which may arise Responsible for assigned accounts Excellent written and verbal communications skills in English, French (C1) and Spanish (B1-2) Detail focused ensuring they follow up all unresolved matters and record data accurately Target driven Firm but patient approach, strong objection handling skills Advanced Microsoft skills including Word, Excel Oral and written communication skills Interpersonal skills Basic decision-making ability A sense of urgency – Conduct your work with intensity and speed. Huddle fast. Make fact-based decisions. Use good judgment.  Keeping the initiatives moving.  Repeat. A passion for customer success – Be responsive. Follow through on promises. Reject mediocrity. Be obsessive about doing better. Be accessible and communicate proactively. Be selfless.  Work as One Infor. A thirst for innovation – Be curious. Be a…

Maximize cash collections for clients and collecting to the targets set To work through daily call lists in a timely manner averaging 40 outbound calls per day Ensuring all customer queries are passed onto the query resolution team with full details to ensure a prompt turnaround Flexible approach to workload to ensure cover if another member of the team is out of the office Send out daily system generated reminder letters and monthly statements Any adhoc duties which may arise Responsible for assigned accounts Excellent written and verbal communications skills in English, Italian ( C1-2 ) and French ( B1-2 ) Detail focused ensuring they follow up all unresolved matters and record data accurately Target driven Firm but patient approach, strong objection handling skills Advanced Microsoft skills including Word, Excel Oral and written communication skills Interpersonal skills Basic decision-making ability A sense of urgency – Conduct your work with intensity and speed. Huddle fast. Make fact-based decisions. Use good judgment.  Keeping the initiatives moving.  Repeat. A passion for customer success – Be responsive. Follow through on promises. Reject mediocrity. Be obsessive about doing better. Be accessible and communicate proactively. Be selfless.  Work as One Infor. A thirst for innovation –…

The Risk & Payments Analyst’s role is to protect corporate assets by identifying fraudulent behaviour conducted by existing or new application players that attempt to defraud the client by identity theft or bonus abuse with the intention of exploiting temporary application weaknesses/bugs or more elaborated cheating/collusion activities. Your work day will compose mostly of checking game play, withdrawal requests and verifying due diligence on customers. You will be involved in collating background information and analyse data to develop and deliver quality risk analysis on customer behaviour. You will also have a strong will and desire to be customer focused and engage in providing an excellent customer journey to all players by dealing with complaints and payment escalations.   Perform risk assessment of new/current players throughout their customer journey and generated by the current Risk framework and perform EDD when appropriate Evaluate, review and approve KYC documents sent in by players and use your expertise to establish affordability and legal funding when handling documents such as source of wealth and/or source of funds to mitigate AML risks or proceeds of crime Ensure that all tasks performed are in line with the set processes and procedures related to anti-money laundering and KYC…

Maximize cash collections for clients and collecting to the targets set To work through daily call lists in a timely manner averaging 40 outbound calls per day Ensuring all customer queries are passed onto the query resolution team with full details to ensure a prompt turnaround Flexible approach to workload to ensure cover if another member of the team is out of the office Send out daily system generated reminder letters and monthly statements Any adhoc duties which may arise Responsible for assigned accounts Excellent written and verbal communications skills in English and French (C1) Detail focused ensuring they follow up all unresolved matters and record data accurately Target driven Firm but patient approach, strong objection handling skills Advanced Microsoft skills including Word, Excel Oral and written communication skills Interpersonal skills Basic decision-making ability A sense of urgency – Conduct your work with intensity and speed. Huddle fast. Make fact-based decisions. Use good judgment.  Keeping the initiatives moving.  Repeat. A passion for customer success – Be responsive. Follow through on promises. Reject mediocrity. Be obsessive about doing better. Be accessible and communicate proactively. Be selfless.  Work as One Infor. A thirst for innovation – Be curious. Be a change agent. …

What you will do Our Cash Collections team work to maximize the timely collection of cash from our customers around the globe, through the effective management of enquiries made and received by telephone. We work to keep our aged debt to a minimum through timely action of outstanding debt. How you will do it Handling collections management for basic portfolio of customers, mainly by outgoing calls to customers before and after the due date of the invoice, combined with reminder emails and dunning letters (in line with pre-defined collections strategy) Determining reasons of non-payment from customer side, and properly codifying these reasons in the respective IT tools used for cash collections purposes Registering customers’ disputes for the assigned portfolio of customers, and submit the disputes to Analysts Collections and/or Collections Specialist for further follow-up Handle in bound calls from respective segments of customers Process customers’ refunds to customers in case of overpayments and other customer claims Support Cash Application teams by contacting assigned customers, and clarifying with them allocation details for received cash as well as credit notes issued Propose write-offs, going legal and/or submitting the case to external collections agencies if cases are not collectible by early collections methods…

We are looking for a Credit to Cash Specialist for an important German multinational company based in Porto. Previous experience of 2-3 years in a similar position, advance knowledge of Excel, native level of Spanish and good level of English are some of the requirements.   THE COMPANY Our client is a German company, producer and supplier of industrial and medical gases, providing advanced gas technologies both for industries and the care area.    PURPOSE / KEY TASKS– Maintain existing databases with appropriate information and create required reports ;– Archive format and circulate credit documents and information timely and accurately;– Verify customer credit information, request external ratings and calculate correct credit limit. Decide on approval levels for expected order volumes;– Interact appropriately with external and internal stakeholders: Investigate, thoroughly, validate, findings adequately, provide information, data, proposed solutions, timeframes and confirmations;– Participate to performance management with required data, information and actions. RESPONSIBILITIES:– Manage and Process Collections – Execute Dunning;– Manage and Process Collections – Chase Payment Internally;– Authorize and Manage Credit limits;– Analyze and Approve credit limit for new customers;– Review credit limit for existing customers. We are looking for a professional with the following qualifications, experience and skills: Qualifications– Native…

Are you an Irish native speaker who knows how to talk to clients and feel challenged by improving all processes regarding payments? If you have experience in Finance or Cash Collection, we have an amazing opportunity for you! As a Cash Collector, your responsibilities include:– Ensuring the timely collection of outstanding balances/debts from your clients for the Irish/Middle-East market– Negotiating satisfactory outcomes with your clients and banks– Ensuring customer calls and emails are responded to– Identify any customer complaints and escalate as appropriate– Anticipate and communicate with different departments– Support and be backup for other collector’s associates– Liaise with the credit & collections coordinator or supervisor about all credit issues Key Languages:– Native level of Irish– Advanced level of Arabic would be a plus Core Skills/Experience:– Experience in Finance and/or Cash Collection– Excellent communication and negotiation skills– Degree, preferably in Business Administration or Economics– Understanding of customer accounts and general business workflows– Ambitious and motivated candidate able to work under pressure– Disciplined and high attention to detail– Knowledge of SAP What's on Offer:– 6-month temporary contract leading to a permanent one– Competitive salary package– Private Life Insurance– International team with a hands-on and stable environment– Normal office working hours Mon, 05 Mar 2018…

As a Collections Agent, your goal is to deliver best-in-class service to PayPal’s core and emerging products, taking problem solving and customer service to a new level. As a Collections Specialist you will also uphold the highest level of customer service while negotiating with PayPal customers on resolving negative balances and providing quality solutions. The Collections Agent will also be eligible for the EMEA Collections incentive program, via a monthly scorecard and will be part of our Collections Quality assessment program while protecting the PayPal brand while we do. As a Collections Agent, you will engage with PayPal customers where a negative balance has occurred on their account, performing a range of collection duties including providing guidance and education to customers in order to avoid a negative balance in the future and following established policies and procedures to obtain payment on negative balance accounts via email or phone contacts. The telephony system will be primarily dialer focused.  Reach out to customers via automated Dialer system and email transmission to negotiate payment solutions for their accounts with the aim to bring those back into good standing  Construct individually tailored solutions while being in compliance with all local laws and…