Are you willing to get a strong experience in the international sales& business development? Would you like to be a part of a dynamic and multinational team in Prague? We are providing outsourced inside sales services to major IT trendsetters in the world and constantly looking for talents from multiple countries. Responsibilities: Successfully identify priority accounts and connect them with appropriate licensing and campaign programs in high-level territory plan. Handle a large volume of calls, accurately executing current licensing programs and campaigns through CRM activities (Dynamics 365) Demonstrate effective call handling by: – communicating pre-sales information to inbound customers – successfully solving customer issues and challenges – developing and maintaining detailed knowledge of licensing programs and campaigns – developing and maintaining Global IT player product knowledge Recognize when a member of the Global IT player partner, sales or services team can appropriately add value to customer relationship and acts accordingly Understand licensing and campaign objectives, how to deliver on those objectives and accurately track the status Ability to convert Global IT player -provided leads to opportunities     Requirements: University degree or equivalent professional experience; Field of study: Business, Management, Finance, IT or Commercial sales; Good level of communication skills…

Astrea was founded in 2007 with one principal mission – to be different. We transformed this vision into a key driver of our efforts to be always available when our clients or partners need us to advise and guide them in taking important decisions.Our partners are increasing continuously and their satisfaction is the best business card for us. For one of our clients – a leading multinational company in the BPO sector – we are looking for Annuity Administrative Assistant with Polish, Spanish, Portuguese, Czech, Romanian, Hungarian or German THE IDEAL CANDIDATE WILL HAVE THE FOLLOWING:* Strong communication skills;* Above average data entry and problem-solving skills;* Supporting the agents in their daily work;* Supervising calls, emails and chats;* Tracking and answering customer queries;* Collaborating in customer and clients tuning programs in order to recognize customer needs;* Making reports and analysis;* The Annuity Administrative Processing will assist with non-financial administrative processing regarding individual fixed and variable annuities. This will include various forms of communication, fact-finding and problem resolution. Role-Specific Technical Knowledge & Skills:* Fluent in English and in second languages as – Polish, Spanish, Portuguese, Czech, Romanian, Hungarian or German;* Interested in Telecommunication area;* Technical Support experience in a multinational company;* Very good communicational skills;* Detail oriented. Our client’s offer:*…

Astrea Recruitment is a company in the Human Resources field. Our goal is to find the most appropriate individuals for our business partners. No one understands gaming better than gamers.We are looking for the right balance between knowledge of games and an ability to deliver great customer support.For one of our client we are searching for – Gaming Support Associate with French, German, Dutch, Spanish, Italian or Hungarian. Responsibilities:* Responds to customers inquiries in a prompt, professional and friendly manner. Provides information and troubleshoots to solve customer problem;* Knowledge of games and an ability to deliver great customer support;* Providing support via e-mails and chat sessions in a prompt, professional and friendly manner;* Following client documented call flows, data entry requirements and complaint management processes. Requirements:* Fluent in English and French, German, Dutch, Spanish, Italian or Hungarian * Positive attitude;* Must be detail-oriented and creative;* Enjoy playing games as a hobby;* Team player with strong interpersonal skills. Our client’s offer:* Permanent full-time job in a creative motivating environment;* Opportunities for development;* Challenging work in a young and dynamic team;* Attractive salary and bonus scheme. If you meet our requirements and you are interested in the position, please send us your CV. All the information…

Italian Speaking Travel Expert Work should be fun… so we are looking for travel experts to join us for the launch of Ttec in Athens! Are you passionate about working for a world-class brand in tourism and you speak languages? Would you be interested to join a fresh company and progress along with us? If so, you could be the hero that we are looking for! In a nutshell, we use a blend of technology and people to help clients provide a great experience to their customers, build customer loyalty, and grow their business! Look at it this way… Do you remember that frustrating customer experience you had companies in the past? We fix it! It’s a complex job. It takes more than just retraining the customer service associate who helped you, or providing him the technology to have your information at his fingertips, or re-doing the website on which you searched for information. It takes assessing every single touchpoint that you might have with the company—from researching one of their products, to purchasing the product, to using the product, to receiving support—then putting in place the people, technology, processes and mindset needed to make your experience at each touchpoint…

The Customer Service Team Leader UK/NL leads and manages a group of Customer Services Reps supporting the Retailer and Consumer business in the United Kingdom, Ireland and the Netherlands as well as other markets. Furthermore, the Customer Service Team Leader also takes care of team recruitment and development, with a special focus on coaching and qualification, and works on cross functional projects to improve the Stokke way of working.  Main Job Responsibilities: ·        Oversee day-to-day team operations, monitoring quality and compliance, including hands-on support ·        Balance the workload between the B2B and B2C support flows as required ·        Develop operational processes in-line with Stokke strategic direction and local market requirements ·        Plan, report monitor and improve Service Levels (e.g. case handling times, availability) ·        Implementation of new support channels and technologies ·        Coaching, Training and team competency development ·        Project Coordination on both CS and cross-functional level ·        Actively support team member recruitment process  Personell responsibility: Yes, team of CS Reps for the assigned geographical area    Education required: ·        Min 2 years’ experience in a Customer Service Role. ·        Strong service mentality & Commercial education ·        Ability to understand and support both the B2B and B2C…

It's fun to work in a company where people truly BELIEVE in what they are doing! We're committed to bringing passion and customer focus to the business. Concentrix, a wholly-owned subsidiary of SYNNEX Corporation (NYSE: SNX), is a technology-enabled global business services company specializing in customer engagement and improving business performance for some of the world’s best brands. Every day, from more than 40 countries and across 6 continents, our staff delivers next generation customer experience and helps companies better connect with their customers. We create better business outcomes and differentiate our clients through technology, design, data, process, and people.  Concentrix provides services to clients in ten industry verticals: automotive; banking and financial services; insurance; healthcare; technology; consumer electronics; media and communications; retail and e-commerce; travel and transportation; energy and  public-sector. We are Different by Design. About TripAdvisor: TripAdvisor.com is the largest travel community in the world and a leader in the growing online travel market, offering consumers high-quality, unbiased content plus booking opportunities via our partner booking engines. If you're interested in joining a group of extraordinary people at one of the world’s fastest growing travel media web sites, join TripAdvisor. At TripAdvisor, we combine a unique mix of…

Take this chance and APPLY NOW! Travel and Discover Greece! Moreover, you will be learning Greek and experience Greek music, taste great comfort food and visit their beautiful sights. Don’t forget about their sandy beaches with crystal clear blue water and beautiful landscapes. Start a new career and join international team in Athens. What does this role hold for you? Solving customers queries by phone or emails Provide excellent level of customer services Maintain strong professional relationships with all clients and customers Reporting to team managers or team supervisor The ideal candidate•    Fluent German•    Good English •    Very good knowledge of computers•    Desire to start fresh and move to Athens, Greece•    Enjoy talking with people by phone and emails•    Able to work in fast-pace and competitive atmosphereAlways a plus•    Attention to detail•    A strong ability to multi-task•    Nice attitude, sunny disposition  •    Excellent Salary•    Monthly performance bonus•    2 Extra salaries paid per year•    Training provided (Paid)•    Free Greek language courses•    Extra payment for Sundays or Bank holidays•    Extra payment for overtime•    Interactive activities: team-building, excursions, themed parties•    On-site canteen •    International working environment Extra Benefits•    Paid flight ticket•    Taxi transfer from the airport•    2 weeks hotel accommodation (breakfast included)•    Assistance in finding…

Web Product Implementation Specialist with German   You will be a part of a multilingual client facing team in Kraków, Poland. The Team will be working onsite and alongside internal teams for a preeminent online multinational company to respond to client leads and assist in the implementation of our clients’ web based products.   The Web Product Implementation Specialist will be responsible for establishing a new service specifically dedicated to client’s high profile & critical programs. The team will be supporting EMEA based clients / customers, therefore, if your GERMAN language is on an excellent level, we're looking for you!   Your responsibilities:   Communicate with advertisers and internal sales and services teams via phone, email, chat and video conferencing as needed Perform and verify the implementation of web based products with customers Give guidance, support, and train customers on how to use the products Employ strong, clear communication skills with your customers and colleagues, displaying your enthusiasm and a desire to succeed Deliver high quality service to your customers, exceeding client expectations and quality scoring measures Your Skills and Experience:   German language at at least C1 level, very good English (language of the communication in the company) Being…

communication with clients in Dutch e-mail and telephone contact with clients from the banking, retail or fuel industries technical support to the client taking care to maintain high quality of service LABOR PERMISSION IN POLAND fluent knowledge of Dutch language good command of English language basic technical knowledge enjoy working both with the computer and with people be fan of technical innovations be available to work in shift system training from the first day of work international environment daily contact with people speaking in 19 languages employment contract, Multisport, Medical care, Insurance 26 days of holiday regardless of seniority office in a modern office building near Dworzec Zachodni improving your skills work full of challenges Mon, 18 Feb 2019 14:18:49 +0100 Poland Mazowieckie Diebold Nixdorf BPO Permanent Customer Service Language/ English, Dutch Vai al sito

Are you looking for a new job or just tired of your current job? Do you need a change? Your answer is yes? Then continue reading. Are you interested in new technologies?Not afraid of new challenges? Your answer is again yes? Great, continue with job description! We are looking for someone to provide excellent customer service and technical support for the customers, via email, chat and phone for one of the leading printing and technologic companies in the world. What will you do? – Answering customers calls, manage emails, chats and social media contacts in an efficient and professional manner.– Trying to solve the issue at the first contact and clarify any doubt.– Provide technical support: trouble shooting for most common products (printers, video projects, scanners, etc.).– Escalate and transfer to level 2 service when necessary.– Keep updated the data base with customer information's.– Up-selling of consumables, extended warranties and accessories. Requirements – Swedish native speaker with fluent English– Team player – Willingness to learn and apply new technologies – Analytical skills with demonstrated problem solving ability desired – Ability to operate in high pressure situations – Good technical skills and knowledge preferable– Excellent communication skills _The recruitment processes and people involved in them…