Claims Specialist – Italian Speaker (M/F) – (87443)

Execution of operational O2C activities Claims and Deductions;
Ensure the accuracy and timeliness of services delivered to IBPs is in accordance with Service Level Agreements as agreed and signed with the IBP;
Ensure Total Service Quality levels to the Stakeholders, adhering to E2E standardisation;
Reception, registering, assignment and categorization of all customer Claims and Deductions raised by customers and/or internally;
Perform periodic activity relevant review´s with stream Supervisor/Lead;
Contribute to Continuous Improvements programs and standardization of processes across all markets in scope, whenever possible;
Analyze and check KPIs on quality of services provided and present during DORs;
Participate in KPIs trends (SLAs), root cause analysis of mistakes/errors and problem solving;
Execute identified business and internal controls of O2C processes;
Ensure compliance with company standards including effective management of SODs, updated standard routines, documentation of previous audit points, adherence to CBP (Control Best Practices).

Bachelor Degree;
Intermediate Italian;
Intermidiate English;
Strong computer skills, including Microsoft Office applications (Word, PowerPoint, Excel) and SAP is a plus;
Able to propose and implement improvements in procedures in the O2C Process;
Strong problem solving and analytical skills;
Strong customer focused attitude with a commitment to quality and customer service;
Explain financial implications to Customers / Stakeholders and ensure their buy-in to expected behaviors.

Opportunity to work in a reference company in its sector;
Salary conditions compatible with professional experience;
Dynamic and versatile work environment;
Work contract with our client;
Initial and continuous training;
Location: Linda-a-Velha

Fri, 02 Mar 2018 11:56:48 +0000

Portugal Lisbon

To negotiate
Accounts Payable
Language/ Italian, English

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