• Handle all incoming calls and emails from the client business, suppliers and internal teams in relation with accounting or procurement operations
• To be the prime contact for clients’ enquiries
• To be ready to answer to the client’s or supplier´s requirements in the professional manner by demonstrating and using of professional knowledge
• To create and maintain partnerships between customer service and external as well as internal customers in order to keep stable customer base
• Proactively initiate follow-up calls
• Solve problems largely by precedent with referral to detailed instructions/procedures
• To ensure the continuous improvement of response time to complaints and queries
• To have full scale knowledge and to be able to recommend the most appropriate solution for the customer and answer clients’ questions regarding our services
• Provide timely, accurate and relevant service related information in order for them to be delighted
• Ensure the continuous improvement of business outcomes utilizing best practices available and innovative environment
• German language – Advanced (C1)
• English language – Upper-Intermediate (B2)
• Excellent communication skills
• Proven ability to work on own initiative
• Innovative thinking to deliver and improve service for the client
• Ability to build and maintain relationships with key clients
• Strengthen collegiality and coherence among team members and colleagues
Salary
Accenture offers a competitive compensation package. As required by the Slovak law we hereby state, that the monthly minimum base gross pay starts from 1100 €.
Recognition:
• Guaranteed Paid overtime or overtime vacation
• Cafeteria – Budget for benefits based on your choice
• Transparent bonus structure
• Refer-a-Friend – get a bonus in the employee referral program
Loyalty:
• Loyalty present
• Option to participate on projects abroad
Future:
• Wide range of leading-edge trainings (including various language courses)
• Teambuilding activities
• Regular performance management and evaluation process
• Ongoing career guidance and mentoring
Family & Health:
• Multisport card which grants an access to hundreds of different gyms, studios and swimming pools
• Three self-recovery days without doctor‘s note
• Sick leave compensation
• Family oriented benefits (Wedding and New baby bonus, Inhouse day care)
Tue, 22 Jan 2019 13:36:12 +0100
Accenture
Less than 18.000 € gross / year
Permanent
Customer Service
Language/ German, English
Pignolo, maniaco dei dettagli e migliore amico dell’ansia.
Sono un Web Designer (anche se odio etichettarmi) e vivo ad Altamura, da circa 10 anni mi diverto in ambito web e app, mi occupo prettamente di frontend ma non disdegno a sporcarmi le mani con un bel po di sano codice.
