Client support with German language – (103731)

• Handle all incoming calls and emails from the client business, suppliers and internal teams in relation with accounting or procurement operations
• To be the prime contact for clients’ enquiries
• To be ready to answer to the client’s or supplier´s requirements in the professional manner by demonstrating and using of professional knowledge
• To create and maintain partnerships between customer service and external as well as internal customers in order to keep stable customer base
• Proactively initiate follow-up calls
• Solve problems largely by precedent with referral to detailed instructions/procedures
• To ensure the continuous improvement of response time to complaints and queries
• To have full scale knowledge and to be able to recommend the most appropriate solution for the customer and answer clients’ questions regarding our services
• Provide timely, accurate and relevant service related information in order for them to be delighted
• Ensure the continuous improvement of business outcomes utilizing best practices available and innovative environment

• German language – Advanced (C1)
• English language – Upper-Intermediate (B2)
• Excellent communication skills
• Proven ability to work on own initiative
• Innovative thinking to deliver and improve service for the client
• Ability to build and maintain relationships with key clients
• Strengthen collegiality and coherence among team members and colleagues

Salary
Accenture offers a competitive compensation package. As required by the Slovak law we hereby state, that the monthly minimum base gross pay starts from 1100 €.

Recognition:
• Guaranteed Paid overtime or overtime vacation
• Cafeteria – Budget for benefits based on your choice
• Transparent bonus structure
• Refer-a-Friend – get a bonus in the employee referral program
Loyalty:
• Loyalty present
• Option to participate on projects abroad
Future:
• Wide range of leading-edge trainings (including various language courses)
• Teambuilding activities
• Regular performance management and evaluation process
• Ongoing career guidance and mentoring
Family & Health:
• Multisport card which grants an access to hundreds of different gyms, studios and swimming pools
• Three self-recovery days without doctor‘s note
• Sick leave compensation
• Family oriented benefits (Wedding and New baby bonus, Inhouse day care)

Tue, 22 Jan 2019 13:36:12 +0100

Slovakia Bratislava

Accenture
Less than 18.000 € gross / year
Permanent
Customer Service
Language/ German, English

Vai al sito

Potrebbero interessarti

Technical Support Engineer with Italian or Spanish... Zebra’s solutions generate the data intelligence that leads to better decision making through technologies like RFID, barcode printing, mobile computi...
Dansktalende supporter – Bo og arbejd i Belfast! &... Fantastiske muligheder for dansktalende i Belfast, Nordirland. Concentrix er et førende globalt firma med over 100.000 ansatte i over 125 kontorer ru...
German Supervisor for Voyage Privé (m/f) Lisbon &#... The Supervisor is a Team Leader for a team of Agents, being responsible for this team’s success and continuous improvement. He/she is responsible for ...
Spanish speaker Digital Marketing technical suppo... Are you looking for your next challenge working in the digital marketing area, focused on a B2B environment? This might be your opportunity to build a...