- Maximize cash collections for clients and collecting to the targets set
- To work through daily call lists in a timely manner averaging 40 outbound calls per day
- Ensuring all customer queries are passed onto the query resolution team with full details to ensure a prompt turnaround
- Flexible approach to workload to ensure cover if another member of the team is out of the office
- Send out daily system generated reminder letters and monthly statements
- Any adhoc duties which may arise
- Responsible for assigned accounts
- Excellent written and verbal communications skills in English, French (C1) and Spanish (B1-2)
- Detail focused ensuring they follow up all unresolved matters and record data accurately
- Target driven
- Firm but patient approach, strong objection handling skills
- Advanced Microsoft skills including Word, Excel
- Oral and written communication skills
- Interpersonal skills
- Basic decision-making ability
- A sense of urgency – Conduct your work with intensity and speed. Huddle fast. Make fact-based decisions. Use good judgment. Keeping the initiatives moving. Repeat.
- A passion for customer success – Be responsive. Follow through on promises. Reject mediocrity. Be obsessive about doing better. Be accessible and communicate proactively. Be selfless. Work as One Infor.
- A thirst for innovation – Be curious. Be a change agent. Some ideas will prove out, and other will not. Fail fast. Iterate. Stay ahead of technology.
- A focus on results – Never ignore results and facts. Learn and adjust. Focus on quality in all that you do. Do more of what work; less of what is not working. Invest your time in value creation. Act like an owner with an adaptive, entrepreneurial spirit.
- A sense of community – Show compassion and caring for others. Be socially responsible. Be inclusive.
Tue, 05 Mar 2019 13:27:33 +0100
Language/ Spanish, French
Pignolo, maniaco dei dettagli e migliore amico dell’ansia.
Sono un Web Designer (anche se odio etichettarmi) e vivo ad Altamura, da circa 10 anni mi diverto in ambito web e app, mi occupo prettamente di frontend ma non disdegno a sporcarmi le mani con un bel po di sano codice.