Collections Specialist with French and Spanish – (106192)

  • Maximize cash collections for clients and collecting to the targets set
  • To work through daily call lists in a timely manner averaging 40 outbound calls per day
  • Ensuring all customer queries are passed onto the query resolution team with full details to ensure a prompt turnaround
  • Flexible approach to workload to ensure cover if another member of the team is out of the office
  • Send out daily system generated reminder letters and monthly statements
  • Any adhoc duties which may arise
  • Responsible for assigned accounts
  • Excellent written and verbal communications skills in English, French (C1) and Spanish (B1-2)
  • Detail focused ensuring they follow up all unresolved matters and record data accurately
  • Target driven
  • Firm but patient approach, strong objection handling skills
  • Advanced Microsoft skills including Word, Excel
  • Oral and written communication skills
  • Interpersonal skills
  • Basic decision-making ability
  • A sense of urgency – Conduct your work with intensity and speed. Huddle fast. Make fact-based decisions. Use good judgment.  Keeping the initiatives moving.  Repeat.
  • A passion for customer success – Be responsive. Follow through on promises. Reject mediocrity. Be obsessive about doing better. Be accessible and communicate proactively. Be selfless.  Work as One Infor.
  • A thirst for innovation – Be curious. Be a change agent.  Some ideas will prove out, and other will not.  Fail fast.  Iterate.  Stay ahead of technology.
  • A focus on results – Never ignore results and facts. Learn and adjust. Focus on quality in all that you do. Do more of what work; less of what is not working. Invest your time in value creation.  Act like an owner with an adaptive, entrepreneurial spirit.
  • A sense of community – Show compassion and caring for others. Be socially responsible. Be inclusive.

Tue, 05 Mar 2019 13:27:33 +0100

Poland

Infor

To negotiate
Credit/Collections
Language/ Spanish, French

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