Consumer Care Administrator for Germany – (106678)

Job Overview:

The Consumer Care Administrator is responsible for managing inbound calls in a timely manner, Identifying customer’ s needs, clarify information, research every issue and providing solutions and/or alternatives. Process replacement orders and follow up the delivery of sent products.

Job Responsibilities:

  • Determines requirements by working with customers
  • Answers inquiries by clarifying desired information; researching, locating, and providing information
  • Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems
  • Attend educational seminars ( product trainings etc )
  • Attend and participate in weekly CSA meeting
  • Order processing and communication with customers
  • Making and sending reports regarding calls, orders
  • Document internal procedures
  • Meet personal / team target ( qualitative & quantitative )
  • Other duties as assigned by Manager

Required Skill Set:

  • Intermediate level computer skills including Excel, Email, Word
  • Fluent English and German is must
  • Customer Focus, Customer Service
  • CRM experience ( Data Entry skills )
  • Phone Skills, Verbal communication
  • Interpersonal Savvy, Problem solving and Multitasking
  • Ability to integrate in a complex organization
  • Demonstrate willingness for change and improvement
  • Positive attitude towards customers et colleagues

 Required Qualifications & Experience:

  • Higher Professional education preferred
  • 1 year experience in a call center position
  • CRM experience preferred
  • Business correspondence

Wed, 13 Mar 2019 16:05:24 +0100

Slovakia

Spin Master

Permanent
Customer Service
Language/ English, German

Vai al sito

Potrebbero interessarti

Customer Service Specialist – German –... Progres Permanent Recruitment is a leader in HR solutions in the field of permanent recruitment. We have been supporting companies all over Poland for...
Problem Solving/ Customer Service with Chinese ... StubHub the largest ticketing platform in the world, is looking for talent with experience in the Customer Service Department for the Frontline positi...
French Speaking Recruitment Consultant – Pra... French Speaking Recruitment Consultant - Entry LevelDo you want to start an international career with great training and fantastic earning potential?Y...
Financial Services Support Advisor / German –... One of the biggest companies offering money transfer & financial services trusts Teleperformance Greece to provide high quality support for its custom...