Contact Center Agent with French – (105573)

Accenture’s Services workforce is a dedicated team of specialists who work on outsourcing projects for clients from different countries. These are long-term partnerships with clients for whom we manage and provide specialized business operations, such as finance and accounting, IT, applications development and maintenance, and HR.

We are looking for talented people to join our center in Bucharest (Romania), for the position of

                                                 Contact Center Agent with French

Job Description:

The Contact Center Agent is responsible for processing and resolving all inbound mails for the contact center of our French client from the insurance industry.

You will have the opportunity to:

  • Work with one of our 3 biggest insurance companies & banks from France;
  • Be part of a professional, dynamic, young and team-oriented work environment;
  • Process all request received from the clients, providing information regarding their request – you will have visibility over the back office team’s activity in order to provide details to the clients;
  • Prioritizes tasks and workload;
  • Offer support on specific steps related to the above-mentioned processes with prior clear guidance from our side.
  • Fluency in French
  • Very good problem solving, analysis skills and attention to details;
  • Self-motivated, positive attitude and approach;
  • Good communication and interpersonal skills;
  • Previous work experience in Customer Service or Back Office activities is a plus;
  • General insurance knowledge or economical background is a plus;
  • Available to work full time;
  • Team player and proactive.
  • Position in one of the world´s leading global companies
  • Professional growth based on performance
  • Training program
  • Wide range of benefits –meal vouchers, gym membership, pension/life insurance, etc.
  • Dynamic, international working environment

Fri, 22 Feb 2019 10:23:23 +0100

Romania Bucharest

Accenture

Permanent
Customer Service
Language/ English, French

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