CRM EXECUTIVE – FRENCH SPEAKING – (40977)

DUE TO OUR CLIENTS CONTINUED EXPANSION THEY ARE SEEKING A CRM EXECUTIVE – FRENCH SPEAKING TO WORK IN THE CRM TEAM.

The role

The CRM Executive will work on expanding the current CRM procedures on all brands and markets as well as adding new processes and campaigns based on their observations.
The CRM Executive will be in charge of coordinating, executing and reporting on campaigns, requiring extensive knowledge of the main communication channels and tools.
To be successful in the role you must be organised, able to work under tight deadlines and have a team spirit.
Main Activities / Key Responsibilities:

Translate content to native language and create newsletters and SMS
Define and produce targeted send outs: extract, segment and load data
Test and ensure quality of all send outs on all devices
Coordinate the execution of certain campaigns with the relevant departments
Monitor, update and report on automated customer lifecycle communication touch points
Key Skills and Experience:

1 year – experience in working within a CRM department or Campaign execution role
Understanding of Marketing principles, CRM principles and the value chain indicators relevant to the gambling industry
Experience with CRM tools, including email and SMS
Flexibility and strong ability to work with tight guidelines
Strong organisational and delivery focus skills
Ability to balance multiple projects essential
Meticulous approach to work
Good communication skills
Self-motivated and have a passion for new and fresh ideas
Co-operate and collaborate in team spirit
Language skills: English + any other language would be considered as an asset
Basic HTML for emails
MS Office Suite
Coordination with Support & VIP players 20%

Is involved in the coordination and well execution of our internal procedures with Customer Support for NO Market.
Works closely with CRM Coordinator to increase the value of our VIP players for Norway (bonus policy, direct communication, segmentation)
Regular credit of VIP generosity comps and upgrades
Coordination 20%

Ensure differentiation of content between brands on the same market
Ensure localisation of campaigns through their content, tone and offer
Reporting 10%

Reporting on NO campaigns
Analysis and suggestions to improve
Experience/Qualifications

Experience in working within a CRM department or Campaign execution role
Understanding of Marketing principles, CRM principles and the value chain indicators relevant to the gambling industry
Skills

Flexibility and strong ability to work with tight guidelines
Strong organisational and delivery focus skills
Ability to balance multiple projects essential
Meticulous approach to work
Good communication skills
Self-motivated and have a passion for new and fresh ideas
Co-operate and collaborate in team spirit
Language skills: FRENCH (Mother tongue) mandatory. A professional written and spoken English is also required.
Basic HTML for emails
MS Office Suite

Wed, 15 Jun 2016 12:28:23 +0000

Malta Central Region


24.000 € – 30.000 € gross / year
Permanent
Gaming
Language/ French, English

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