Customer Advisor – Hotel Reservations – DE, FR or IT – (106294)

Webhelp is a multinational company, present in 35 countries with more than 50 000 employees and is a global leader in business process outsourcing. Webhelp is growing in Portugal since 2015 and has over 1000 employees and counting!

 

Your mission

  • Offering information, solutions and advice and guidance to customers with their last-minute bookings or need of modification
  • Advising by bringing your creativity and intuition to assist undecided customers.
  • Help customers choose from the range of hotels in the Americas, Europe and Australia.
  • Managing expectations and claims in a very positive, polite and diplomatic way.

Profile

  • Native or fluent in German, French or Italian
  • Advanced level of English (minimum C2)
  • Previous experience in customer service, tourism or travel is a plus
  • Availability to work in rotating shifts (schedules depending on the project)
  • Ease in multitasking several applications at once
  • Excellent listening and communication skills
  • Positive attitude and team spirit
  • For non EU residents it is mandatory to have a valid work-permit

What we offer

  • Opportunity to be part of a challenging and fast paced environment
  • Possibility to collaborate with some of the biggest brands in the industry
  • Free training, professional development and career evolution
  • A multicultural and inclusive environment
  • Attractive benefits pack that includes a performance bonus, meal allowance, transportation allowance, two extra salaries, private Health Insurance + dental plan (after six months), English speaking Doctor on site, among others
  • If living abroad, we offer a relocation package that includes: three months of free accommodation, help setting up tax and bank account documentation and reimbursement of your flight ticket up to 400€
  • Work Place – Lisbon, Portugal

Wed, 06 Mar 2019 16:46:23 +0100

Portugal

Webhelp Portugal

Project/Service based
Tourism
Language/ English, French, German, Italian

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