Customer Advisor with a High Level of German – (104604)

Organization

With more than 15 years of experience our client is a worldwide leader in Customer Relationship Management. With offices in 91 different countries around the world, their offices in Portugal speak 15 different languages providing an international environment where acknowledgement of individual contribution is essential to ensure the collective success.
 

Function

As a Customer Advisor with High Level of German, you will provide customer support to the clients of the company.

Depending on the project you would have different responsibilities:

TOURISM SECTOR:

– Booking management (altering, cancelling or creating new reservations)
– Advising customers on the services we provide on the phone or by email
– Managing the reservations back-office (ticket issuing, modification and cancellation of reservations)
– Post-sales service (litigation and compensation management)
– Handling and manage the administrative process (invoicing, written communication, travel documents) 

CONSUMER GOODS:

– Offering information, solutions and counselling to customers regarding the company’s services
– Registering contacts and client information according to the work procedures
– Compliance with company regulations for Data Protection and Information Security
– Maintaining positive customer relationships through a responsible treatment of each contact
– Achievement of the performance targets defined by the project

We are looking for a professional with the following qualifications, experience and skills:

Qualifications

– Fluent or native in German with a good command of English
– Great IT skills (MS Office Package, Email Social Media)
– Motivational Letter required

Experience

– Some experience in customer care preferred

Soft skills

– Excellent listening and communication skills
– Positive attitude and team spirit
– Multitasking
– Attention to detail and high energy 
– Excited about building a friendly yet professional relationship with the customer

Other:

– For non-EU applicants it is mandatory to hold a valid work permit
– Availability to work in rotating shifts from Monday to Sunday, from 7 am to 10 pm (schedules depending on the project)

– Contract with the company
– Attractive Salary Package: Base Salary + Bonus
– Food allowance provided
– One month of accommodation for candidates coming from abroad
– Flight ticket refund after 6 months in the company 
– Health insurance after 6 months in the company
– Great location of the office, easy to commute
– Possibility to evolve in the company or to do an international mobility
– Multicultural environment
– Initial and continue training to help you learn, grow and succeed

Tue, 05 Feb 2019 15:51:17 +0100

Portugal Lisbon

TSP | International
To negotiate
To negotiate
Customer Service
Language/ English, German

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