Customer Advisor with German and English, Trip Advisor – (86411)

If you speak German and English and would like to relocate to beautiful Bulgaria we can offer you an exciting job opportunity on a customer service role in a big multinational company!

Concentrix Bulgaria is looking for Customer Advisors to join the Concentrix family!

Main responsibilities:

Deliver a high level of customer service by:

  • Handle product or service issues by clarifying the customer's cases via phone, email, mail or social media and deal with them promptly, efficiently and with empathy to ensure a positive experience and satisfaction for our customers;
  • Provide accurate, valid and complete information by using the right methods/tools and appropriate solutions and alternatives within the time limits;
  • Build sustainable relationships and trust with customer accounts through open and interactive communication;

  • Keep records of customer interactions, process customer accounts and file documents;

  • Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience;
  • Contribute positively towards the achievement of performance targets in all aspects of the teams’ activities.

Our ideal candidate

  • Is able to communicate freely in German with advanced level of English
  • Is passionate about providing the best customer service
  • Takes ownership of work and multi-tasks well
  • Is a problem solver and is able to flex to different customer profiles

What we can offer you?

We provide a clear path to career development and offer support, advice, and coaching every step of the way.

Our benefits include:

  • Competitive salary;

  • Relocation support*

  • A bright, modern, and exciting place to work, with excellent staff facilities;

  • Voluntary Medical plan;

  • Life insurance;

  • Transportation allowance;

  • Annual reward and recognition events, teambuilding and Concentrix events.

  •  

*For the convenience of applicants outside Bulgaria we can offer our Relocation support! We have a dedicated Relocation advisor that will support you on the process. Our package includes:

  • 7 nights in a city center hotel
  • Reimbursement of travel expenses up to 250 EUR
  • Advance payment of 540 EUR
  • Support in finding an apartment, opening a bank account and getting a Bulgarian number
  • For more information, you can visit our Relocation website http://sandbox.cnx.bg/ and Concentrix Bulgaria Relocation group  https://www.facebook.com/groups/728023023922534/?fref=ts

Fri, 09 Feb 2018 10:16:18 +0000

Bulgaria Sofia

Permanent
Customer Service
Language/ German, English

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