Customer Care Advisor (Germany) – (85013)

The success of the company is built on innovation, curiosity and diversity – multiplied by 80,000 professionals in 150 countries. As one of the world's leading research focused healthcare groups, we're constantly learning and growing – and seeking people who have those same goals for themselves.

The Call Center, located in Sant Cugat del Vallés, Barcelona, will be a group of professionals for our clients in Spain, Portugal, Italy and France which includes individuals with chronic diseases, health care professionals and pharmacies.

As a Member of the Multilingual Customer Call Centre your main tasks will be:
-Providing qualified product support in the field of Diabetes Care
-Providing instructions for the diverse products handling 
-Promoting company products and innovations both via telephone and written correspondence.

For the position Customer Care Advisor you bring along the following skills:
-You speak and write fluently German and English
-You are Customer oriented and have experience in handling customer requests – especially critical conversations
-Ideally you have experience working in a Customer Service Center or within Health Care 
-Knowledge of Diabetes, both personally or professionally, would be a plus
-Ideally you have experience in solving IT questions
-You are able to read technical information (in English) and provide technical support to customers
-Ability to work in a team and under pressure, self-dependence and flexibility are qualities that characterize you
-Have completed vocational training and/ or college
-A fluent command of one of the following languages would be a plus: Spanish, Italian, Portuguese or French

-Competitive salary and attractive package of fringe benefits (Private Insurance, lunch tickets, Flexible Compensation Plan and more)
-Possibility of working from home

Thu, 11 Jan 2018 09:46:44 +0000

Spain Barcelona


18.000 € – 24.000 € gross / year
Temporary
Agent
Language/ German, English

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