Customer Care & Solutions Expert, Portuguese and English – (103777)

We are looking for a Customer Solutions Expert with Portuguese and English to join a leading company dedicated to helping Salespeople sell better and more efficiently through inivitative management tools.

As a Customer Solutions Expert you will be responsable for the following:

– Answering customer queries via phone, mail and live chat
– Troubleshooting
– Preparing reports 
– Liason with departments
– Maximising customer satisfaction

The ideal candidate will have the following skills:

– Experience working in a customer facing role
– Excellent customer service skills – great listening, responsiveness, follow-through, further escalation, and such.
– Some experience with software testing, root cause identification and issue documentation.
– Understanding of email systems, filtering, spam, and mail integration.
– Basic understanding of relational databases. (But again, the most important thing is that you care)
– Ability to interact with other team members in Support as well as other functional areas including product management and engineering.
– Fluency in English and Portuguese is a must.

Desirable skills:

– Some knowledge of sales – leads, opportunities, deal tracking and reporting.
– Experience with sales/CRM tools, such as Salesforce.com or Zoho CRM.
Experience with helpdesk tools like Freshdesk, Zendesk etc. 

– A chance to apply your caring skills at a fast-growing tech startup.
– Fun colleagues on 2 continents, 4 time zones and a vibrant company culture.
– Competitive base pay.
– Social benefits such as health insurance, free snacks and drinks and in office massages!

Wed, 23 Jan 2019 09:03:56 +0100

Portugal Lisbon

TSP | International
Less than 18.000 € gross / year
Permanent
IT Helpdesk
Language/ English, Portuguese

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