Customer Care Specialist (Danish) – (103222)

The Job.

In this position, you will be responsible for ensuring excellent customer service to the Danish market, creating exceptional value and solving any issues to deliver a consistent quality of service.

The main responsibilities involve:
– Manage effectively all incoming queries in a customer service environment
– Respond to incoming calls and emails from enterprise clients
– Gather information from customers, ensure resolutions of queries, and troubleshoot technical issues
– Maintain client relationships through product support over the phone
– Provide high-quality service
– Record all required data elements in CRM to provide a good follow-up and qualitative support

The Profile.

– You have the following language skills: native level of Danish + fluency in English
– Min. 6 months of previous experience in Customer Service or Technical Support in a Call Centre is preferred
– Good technical skills and knowledge is preferable
– You have an interest in and willingness to learn 
– You have very good communication skills – both written and oral
– You have the ability to operate in high pressure situations
– You are a team player, enthusiastic and self-starter
– You have analytic and problem-solving skills
– You are Customer and Quality oriented
– Valid Spanish work permit or EU citizenship required

The Offer.

– A salary in line with market standards: 16.200 euros gross/year + bonus between 1.200 – 3.600 euros gross/year + full-paid training period
– Long-term position, full-time job (39hrs/week), standard office hours, Monday to Friday
– Opportunity to join a booming and exciting company
– An international company with a multicultural environment (+20 nationalities)
– A fun, rewarding and open-minded team
– Trainings, self-development program and career opportunities (Continuous training with 360° training courses, coaching sessions, courses for hard and soft skills, development programs for employees with leadership potential and management training courses organised by the Company)
– Relocation package provided for candidates from abroad (up to 500 euros for relocation costs)
– Start date: ASAP

Fri, 11 Jan 2019 10:43:35 +0100

Spain Barcelona

Blu Selection
Less than 18.000 € gross / year
Permanent
Customer Service
Language/ English, Swedish

Vai al sito

Potrebbero interessarti

Video Content Analyst with Polish – (106564) Video Content Analyst with Polish Job location: Greater Lisbon, Portugal Working hours: Night Shift   Do you love social media? Are you a fan of v...
Advertising Sales w/ Native Swedish/Danish/Norwegi... Imagine living next to the beautiful seas of Portugal while working for the most recognized company in the world.By focusing highly on teamwork and fa...
Czech CS Representative for the Tobacco Industry &... The worldwide leader of the tobacco industry collaborates with us, providing the ultimate customer care experience! We are now looking for the next on...
Swedish Speakers? New Year, New goals! Apply now! ... Do you get motivated by providing good service, having a great work environment and an exciting workday? Do you like traveling, a warm climate and exp...