Customer Care Specialist Danish – (105432)

Do you have a passion for providing world-class customer service? Are you eager to work in a dynamic, international company based in Barcelona? If you also have a fluent level of Danish, then we have a great Job Opportunity for you! 

Our client is a leading European E-commerce company; a platform for finding your favorite restaurants, making reservations and reading reviews. With their integrated SaaS solution, they bring together guests and restaurants, making it possible to connect with them in a far more personalized manner. With over 34 000 restaurants in 12 different countries, they share a passion for food and dining with their 8 million users every month!
Ready to work for a company that's changing the restaurant sector? For their office in Barcelona, we are looking for dynamic and talented food-lovers!

– Handle incoming requests via phone, email and chat.
– Give technical support related to TheFork Management software that the restaurants use and the end-user software, which can be either the webpage or mobile application.
– Give guidance on the daily usage of the software’s that we provide to both restaurants and end-users.
– With rotational shifts, you will help cover the 365 days that we are open.

Main Responsibilities

– Minimum one-year proven experience as a Customer Service Representative. ( If you have some experience in the restaurant sector or similar areas is a big plus , but not a must)
– Danish as native language and very fluent level of English, other language is a plus.
– Enjoy a multitasking environment
– Be open-minded and have a human-to-human relationship with your customers and colleagues.
– You continuously care about your customer needs, trying to make their experience unique and satisfactory.
– Some technological knowledge and troubleshooting experience in a customer  support environment will be considered as a plus
– Working knowledge of MS office (excel, word)
– We like organized, dynamic person with high level of communication skills

Ticket Restaurant
International working environment
Dining and leisure area + terrace 
Team building activites
Coffe points with breakfast, snacks and weekly delivery of fresh fruit.
 

Wed, 20 Feb 2019 10:19:37 +0100

Spain Barcelona

Babel Profiles

Permanent
Customer Service
Language/ Danish, English

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