Capita Customer Solutions is an established leader in the business process outsourcing market with multiple clients in both the public and private sectors. We have a strong reputation for the reliable delivery of bespoke, high-quality and flexible solutions in the areas of:
• Customer service and sales
• Credit management
• Finance and administration
• Multilingual services
• Registration and traceability
• Inspectorate and quality assurance
As Customer Operations Representative you will:
• Effectively manage incoming telephone and e-mail customer’s queries to ensure excellent service standards
• Provide product/services information and resolve any emerging problems that our clients might face with accuracy and efficiency
• Identify and assess customer’s needs to achieve satisfaction
• Communicate in positive manner with team members and business partners
You are a perfect candidate if you:
- Have an excellent knowledge of Dutch (C1/C2) or are Italian native speaker
- Have a good knowledge of English (B2)
- Have European Union citizenship or have valid Polish residence card with work permit
- Have strong phone contact handling skills and active listening
- Have a “Can do” attitude
- Have excellent communication skills
- Are customer oriented
- Customer support experience will be an asset
We can offer you:
- Work contract with full working rights
- Attractive social benefits
- Sport's card
- Private Medical Insurance
- Ability to work in international and multilingual environment
- Great atmosphere
- Training and development programme
- Fruity Monday
- Shift work
- Company events
Please be sure to attach one of the following consents to your CV.
Without it we won't be able to process your application.
- I hereby freely and consciously give my consent to the processing of my personal information by Capita (Polska) Sp. z o.o. with its registered seat at ul. Lubicz 23, 31-503 Kraków, as a data controller for the purpose of recruitment to the position of Customer Operations Representative with Dutch for a period of 6 months from a date of sending my CV. I am aware of the possibility to withdraw my consent at any time and that the withdraw does not affect the legitimacy of the processing that was conducted prior to the withdrawal.
- I hereby give my consent to the processing of my personal information by Capita (Polska) Sp. z o.o. with its registered seat at ul. Lubicz 23, 31-503 Kraków, as a data controller for the purpose of future recruitment processes for a period of 12 months from a date of sending my CV. I am aware of the possibility to withdraw my consent at any time and that the withdraw does not affect the legitimacy of the processing that was conducted prior to the withdrawal.
Thu, 24 Jan 2019 12:37:52 +0100
CAPITA
Permanent
Agent
Language/ English, Dutch
Pignolo, maniaco dei dettagli e migliore amico dell’ansia.
Sono un Web Designer (anche se odio etichettarmi) e vivo ad Altamura, da circa 10 anni mi diverto in ambito web e app, mi occupo prettamente di frontend ma non disdegno a sporcarmi le mani con un bel po di sano codice.
