Customer Relations Associate – Dutch – Utrecht – (105842)

Our international client who are leaders in their field are seeking a few dynamic new team members to join and enhance their International Customer Service department. The Customer Relations Associate is responsible for providing exceptional customer service to our client’s international distributors and customers. This position is a front-line role in which you will interact daily with important customers, therefore it is important to represent the company and the customer service philosophy with the utmost integrity.

Responsibilities/Tasks

  • Responsible for accurately and timeously informing clients regarding products and sales promotions.
  • Responsible for smooth and accurate processing of customer orders and handling of international queries.
  • Interacting internally mainly with Customer Support and Sales Department and assisting regarding sales/order requests.
  • Responsible for handling invoicing queries and ensure mistakes/amendments are made efficiently.
  • Responsible for supporting Sales Reps in upselling new products in a proactive manner.
  • Integrate with other departments to ensure that customer’s service requests are processed in a timely and efficient manner.
  • Complies with company policies and procedures.
  • Performs other responsibilities/duties that may be assigned.

Requirements

  • 2-3 years experience in customer service and/or customer account management
  • Must be fluent/native in Dutch and fluent in English
  • Conversational level of German is a plus
  • Good communication skills in English
  • Excellent phone voice and skills
  • Reliable, self-motivated and pro-active in finding solutions
  • Independent and responsible worker
  • Flexible (in working hours and jobs that are assigned)
  • Ability to operate computer systems with accuracy and efficiency (Excel, CRM, Oracle etc.)
  • Stress resistant and ability to prioritize
  • Accurate and clear in your work ethic
  • Excellent team player

Wed, 27 Feb 2019 13:06:58 +0100

Netherlands

Abroad Experience International Recruitment

Permanent
Agent
Language/ English, Dutch, German

Vai al sito

Potrebbero interessarti

Customer Operations Representative with Czech R... Capita Customer Solutions is an established leader in the business process outsourcing market with multiple clients in both the public and private sec...
German Speaking Consultant – (96540) Would you like to… start career on high note?put your language skills to practical use?work with people from all around the world?gain access to vast...
German Speaking Inside Sales – (105424) Job Summary  It’s fun to work at a company that is highly ambitious, innovative and passionate. Don’t miss this opportunity to join our talented team...
Customer Support Representative – German ... What you will do As Customer Support Representative, you are the very first point of contact for sellers and buyers, bringing a voice to Catawiki for...