Customer Service Advisor – (104137)

Are you passionate about Automotive? Do you have strong communication skills and are you customer oriented? 

As Customer Service Advisor with the MSXI Global group, you will have the opportunity to provide support to customers and dealers for a Global Automotive Manufacturer with dealerships across the Netherlands.

The ideal candidate should be confident in communicating with customers and dealers through different channels.

Candidate Responsibilities

  • Be an ambassador for a Global Automotive Manufacturer towards all contacts.
  • Ensure Customer Satisfaction and Loyalty.
  • Act as an interlocutor for Customers and Dealerships.
  • Follow-up of enquiries
  • Occasional back-up for Live Chat colleagues during holidays and leaves of absence.

Candidate Specifications

  • Automotive industry experience
  • High level of knowledge of MS Office
  • Good listening and speaking skills in Dutch and French
  • Relevant experience in Customer Service is a plus
  • Responsible and self-motivated
  • Structured, accurate and drive to work consistent
  • Builds and maintains customer satisfaction with the products and services offered by the organization
  • Earns others’ trust and respect through consistent honesty and professionalism in all interactions
  • Strong analytical and reasoning skills

Working Pattern

  • 40 hours per week
  • Amstelveen based

What we can offer you

  • Competitive salary
  • Other company benefits include 32 days annual holiday, hospitalization insurance, meal vouchers

About MSXI

With over 6,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans:

  • Warranty & Technical
  • Parts & Service
  • Retail Performance Management
  • Customer Engagement
  • Fleet & Mobility

Building trust since 1931, our proven track record means that we now partner with almost every car manufacturer on the market. 

MSXI is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy or maternity.

 

 

 

Tue, 29 Jan 2019 15:19:13 +0100

Netherlands North Holland

MSX International

Permanent
Agent
Language/ French, Dutch

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