Customer Service Advisor – Danish Speaking – (103124)

We expect everything from an Advisor that our customers do and we want Apple to be a reflection of the world around us. As a Customer Service Advisor, you’ll be supporting many of our popular products, from iPhones to iPads to MacBooks to desktop Macs. As our customers first point of contact, you’ll be the friendly voice of Apple, providing world-class customer service, troubleshooting and technical support. We’ll rely on you to listen to our customers and use your technical knowledge, creativity and passion to meet their needs – and remind them that behind our great products are amazing people. We believe our individual backgrounds, perspectives and passions help us create the ideas that move all of us forward. We’ll train you to be the best.

This is a full-time, permanent position allowing you to work either onsite at our campus in Cork, Ireland or as an At Home Advisor (please see additional requirements for work-from-home criteria).

Additional Requirements:

  • Fluent in English
  • Experience supporting customers via phone, E-mail, chat, and/or in person
  • Real passion for customer service and ownership of the customer experience, including comprehensive issue resolution
  • Handle your own workload and work independently in a dynamic, constantly changing environment
  • Ability to maintain a positive attitude through periods of change
  • Grows with a team where expertise is shared and feedback is encouraged
  • Effective time management including the ability to multi-task, organize and prioritize
  • Ability to research and grasp technical information across multiple tools while talking with customers
  • Knowledge of one or more of the following is an advantage: iOS, smartphone, tablet, PC or Mac experience
  • Aptitude for acquiring skills in technical troubleshooting and an eagerness to learn and take on new challenges

Work-from-home Requirements:

  • Permanent Irish address
  • A quiet workspace, ergonomic chair and desk
  • High-speed internet service (5 megabits download and 1 megabit upload) from a reliable provider)

 

Wed, 09 Jan 2019 15:17:52 +0100

Ireland Cork

Apple

Permanent
Customer Service
Language/ Danish

Vai al sito

Potrebbero interessarti

Credit collection specialist w/ Native Level of Sp... Are you a Spanish native speaker with good organizational skills? Are you eager to work in a dynamic, international company based in the vibrant city ...
Work from Home Anywhere in UK! Search Engine Evalu... This position is restricted to current residents of the United Kingdom.  Appen is looking for highly educated individuals for an exciting work from h...
Inside Sales with Dutch (Belgian market, IT Sector... Our client is a company leader in the technology sector, always looking for improvements and innovation and relying on an international and dynamic te...
Opportunities for Flemish speakers! (Sales interns... We are a team of young, dynamic and creative individuals, passionate about working in Europe and who believe in the added value of languages and inter...