Handling incoming phone calls / e-mails from customers regarding technical issues related to: hardware, software and networkDelivering professional answers to the customers' requestsKeeping record of all customers' enquiries in the reporting systemAnalyzing and resolving most common enquiries by providing step-by-step solutions or using remote access to take control of the computer and solve the problemSending more complex enquiries to the relevant IT Support Team
Dutch language (at least C1)
Good knowledge of English (B2)
Excellent verbal and written communication skills
Professional telephone manner
Basic experience in Windows XP (Windows 7 would be an advantage), MS Office, MS based applications
Technical support experience would be an advantage
Flexible, well-motivated team player, ability to work under pressure
Attractive benefits package
Language courses/ trainings
Wed, 19 Apr 2017 08:34:16 +0000
Less than 18.000 € gross / year
Language/ Dutch, English
Pignolo, maniaco dei dettagli e migliore amico dell’ansia.
Sono un Web Designer (anche se odio etichettarmi) e vivo ad Altamura, da circa 10 anni mi diverto in ambito web e app, mi occupo prettamente di frontend ma non disdegno a sporcarmi le mani con un bel po di sano codice.