Customer Service Advisor GERMAN Speaker – (84758)

If you are an impressive communicator and a great listener, if you have a strong analytical mind and if you speak German, an international office in Katowice is looking for you! Start working in a leading industry of today!

Our Client is one of the biggest outsourcing service providers in Poland. Thanks to a team of 2,000 professionals, it delivers IT outsourcing services to 40 clients in 20 languages.

Job description

  • Handling incoming phone calls / e-mails from customers regarding technical issues related to hardware, software, and network
  • Delivering professional and prompt service to the customers
  • Keeping records of all customers’ enquiries in the reporting system
  • Analyzing and resolving most common enquiries by providing step-by-step solutions or using remote access to take control of the computer and solve the problem
  • Sending more complex enquiries to the relevant IT Support Team

Candidate’s profile

  • Very good German language skills both verbal and written
  • Good English skills
  • Excellent verbal and written communication skills
  • Professional telephone manner
  • Basic experience in Windows XP (Windows 7 would be an advantage), MS Office, MS based applications
  • Basic technical support experience an advantage but not necessary
  • Flexible, well-motivated team player, ability to work under pressure

What we offer

  • Work in a multinational company for c.a. 100 Blue Chip Clients – known, global brands, supported by 6000 professionals in 30 languages
  • Clearly defined career path (experts or managers), wide range of training – over 20 000 online training and books also available at home, training in classroom, funding for learning foreign languages
  • You will learn best practices and global business from experts. Over 900 certificated professionals in the field of e.g. ITIL, Vmware, Citrix, Oracle Database
  • You will work in an inspiring atmosphere. We work together and celebrate together – Theatre, employee volunteer program, integration events, sports events (basketball, volleyball) – everyone will find something for themselves!
  • In addition to the salary, you will receive attractive benefits package (medical care for whole family, life insurance). You can recommend friends in Referral Program and collect awards!
  • Our offices are conveniently located with “Bicycle-friendly” certificate!

Mon, 08 Jan 2018 11:17:41 +0000

Poland

To negotiate
Customer Service
Language/ German

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