Customer Service Advisor with Romanian (Lebara project) – (102986)

It's fun to work in a company where people truly BELIEVE in what they are doing!

We're committed to bringing passion and customer focus to the business.

Who are we?
Concentrix, a wholly owned subsidiary of SYNNEX Corporation (NYSE: SNX), is a leading business services company. We focus on customer engagement and improving business outcomes for over 450 global clients across many continents. Our 100,000+ staff deliver technology-infused, omni-channel customer experience management, marketing optimization, digital, consulting, analytics and back office solutions in 40+ languages from 125+ delivery centres. We serve automotive; banking and financial services; insurance; healthcare; technology; consumer electronics; media and communications; retail and e-commerce; travel and transportation; and energy and public-sector clients.

About Lebara:

Lebara is one of Europe's fastest growing mobile companies with five million active customers, 1,000 employees worldwide and operations in eight countries. Founded in 2001, they provide services in many countries around the world, using the mobile virtual network operator business model. Lebara Mobile provides Pay As You Go mobile SIM cards, targeted towards the needs of international communities and migrant workers. They have won the Best MVNO award six years in a row. And now they are taking new journeys into digital communications, entertainment and financial services.

Who are we looking for?

We are looking for energetic, customer-oriented professionals to join our team to represent an award winning mobile virtual network operator.

Responsibilities:
You will be responsible for delivering a consistent level of exceptional customer service. You will be in touch with existing customers and will assist them with queries over the phone and through email, chat, and social media platforms. One of your main tasks will be assisting customers to register their SIM cards by verifying their identity by web cam or app. You will need to be flexible and available to work on a shift rotation basis in a multicultural and fun working environment.

Our main goal is to deliver a consistent level of exceptional customer service. You will need to be flexible and available to work on a shift rotation basis in a multicultural and fun working environment.

Requirements:

•    Full proficiency (verbal & written) in Romanian
•    Advanced in English
•    At least 6 months experience in a customer service environment will be considered an advantage
•    Ability to represent our client’s brand and deliver outstanding customer service with clarity, passion and enthusiasm
•    Patience, empathy, and the ability to work under pressure
•    High-school or University degree
•    Excellent computer literacy
•    Experience of Migrating from one Country to another  (Preferable, not essential)

What we can offer you?

We provide a clear path to career development and offer support, advice, and coaching every step of the way. Our benefits include:
• Competitive salary;
• A bright, modern, and exciting place to work, with excellent staff facilities;
• Performance related pay;
• Voluntary Medical plan;
• Life insurance;
• Transportation allowance;
• Annual reward and recognition events;
• Teambuilding and Concentrix events.

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Tue, 08 Jan 2019 09:39:16 +0100

Bulgaria Sofia

Concentrix

Permanent
Customer Service
Language/ English, Romanian

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