Customer Service Agent – (105114)

What you will do:

  • Handle incoming customer account/invoice related calls and correspondence

  • Interaction with internal departments to ensure customer enquiries are effectively resolved and documented where appropriate

  • Dispute resolution in a timely and expeditious manner

  • Provide supporting documentation to the Inbound Customer Accounts Team Leader as and when required to enable effective commencement of litigation on customer accounts that have defaulted

  • Prioritise workload to ensure agreed objectives are achieved. This to include continuous focus on aged debt.

  • To undertake regular tasks/activities as defined by the Inbound Customer Accounts Team Leader, these to include: account detail change, action daily phone and email enquiries, work with other team like Dispute Resolution and Collections department

  • To achieve pre-determined performance targets to include average call handling times, call volumes and emails.

What we look for:

  • Fluent in English, strong verbal and written communication skills

  • Excellent Customer service, organizational, communication and follow-up skills, with the ability to work in a fast paced team environment while meeting deadlines

  • Solid self-management

  • Team player with pro-active approach and problem solving personality

  • Willingness to undertake irregular working hours based on the UK business operational hours

  • Experience within a busy Call Centre environment advantageous

  • Experience of working in Shared Service Centre/Retained/Outsourced environment advantageous

Besides a very pleasant and international work environment Johnson Controls offers various opportunities for future growth, a competitive salary, regular monthly bonus, fully covered meal vouchers, monthly free workplace massage, winter vitamin package, onsite FIT days and a flexible benefit allowance so you can choose to tailor the rest of the benefits to suit your individual needs.

You will be based in our newly opened offices in the vibrant city center close to the river and Eurovea shopping center. The onsite facilities include a fitness center, coffee machines, canteen and nursery. If you are relocating to Bratislava to join JCI you will be eligible to receive a housing allowance to help you get your new life set up!

Who we are:
At Johnson Controls, we’re shaping the future to create a world that’s safe, comfortable and sustainable. Our global team creates innovative, integrated solutions to make cities more connected, buildings more intelligent and vehicles more efficient. We are passionate about improving the way the world lives, works and plays. The future requires bold ideas, an entrepreneurial mind-set and collaboration across boundaries. You need a career focused on tomorrow. Tomorrow needs you.

Thu, 14 Feb 2019 11:11:23 +0100

Slovakia Bratislava

Johnson Controls

Permanent
Customer Service
Language/ English

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