Customer Service Agent (Czech Speaker) – (66229)

  • C/S agent takes customer questions, complaints and comments (email, phone, live chat)
  • C/S agent must treat customers with respect and do whatever he can, within company policies, to make sure customers are satisfied with their purchases
  • Quick and efficient response to the customer via email or phone
  • Internal communication with other departments, following pending issues related to customer's requests
  • Provide outbound services via email and phone
  • Always be updated with company's product, promos, policy and changes as required
  • Update customers data base
  • Collaborating with team/shift leader & colleagues

Requirements

  • Advanced communication skills
  • Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions and respond as appropriate
  • Reading Comprehension: Understanding written sentences and paragraphs in work related matters.
  • Written Expression: The ability to communicate information and data in writing, so others will understand.
  • Service Orientation: Actively looking for ways to help customers
  • Multitasking ability is highly appreciated
  • Good skills in computer & MS office
  • Ability to interact with colleagues
  • Some previous work-related skill, knowledge or experience may be helpful
  • Fluent knowledge of Czech, English & Greek language

Benefits

  • Exciting & friendly work environment
  • Career & competencies' development
  • Continuous training
  • Flexible working conditions
  • Competitive salary package & bonus
  • Team medical & life insurance
  • Commuting Expenses

Tue, 25 Apr 2017 14:11:05 +0000

Greece

Permanent
Customer Service
Language/ Greek, Czech, English

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