Customer Service Agent (Dutch/German) – (103021)

Do you thrive on challenge and are excited by change? And you are interested in an inbound sales position with upselling and cross-selling for a world-leader in the design and engineering industry?

The Company.

This award-winning international outsourcing company is working with Top Worldwide Brands. By putting customer care on the first place, they make the difference in the market. As a constantly growing company, they are actively looking for motivated candidates to join their international and multicultural team in Barcelona.

For their client Dyson, a British world leader engineering company that designs stylish and innovative products such as vacuum cleaners, hand dryers, bladeless fans, and heaters, they are looking for outgoing and pro-active Dutch speaking candidates to join their international and fast growing Sales Support Team. Take part of an exciting project in the center of Barcelona!

The Job.

In this job you have the responsibility to handle customer telephone calls and inquiries via mail and do cross-selling and upselling
– Complete registrations of new product purchases
– Be on the lookout for potential opportunities and promote the new launched products
– You will be trained on providing guidance in solving product issues and if necessary you will arrange field engineer visits and arrange self-fix repairs
– Communicate company policy regarding guarantee and service aims to customers
– Ensure a high level customer satisfaction
– Spot opportunities to promote additional services to customers
– Provide an excellent standard of professional customer care
– Being able to work in other areas of the business when the need arises

The Profile.

– You are a native Dutch or German speaker and have an excellent level of English
– You are looking for a stable work opportunity
– You have the ability to work under pressure
– You have excellent communication skills
– You are team oriented
– You are self-motivated
– You have a strong work ethic
– You are reliable, punctual and self-disciplined
 

The Offer.

– Salary in line with market conditions: 18.000 € gross/year + bonus up to 7.200 Euro/year + Spanish classes provided + discounts at local bars and restaurants
– Working hours with rotation shifts: Monday – Friday: 8 am – 8 pm; Weekends: 8 am – 6 pm
– 2 weekends off/ month
– 39 hours/ week; 5 days/ week
– Fully paid training
– Development program
– Good prospects in the career (constantly growing company)
– International and multilingual working environment
– Free coffee and tea
– Spacious terrace and chilling area
– Dynamic, open and friendly atmosphere
– Start date: ASAP

Tue, 08 Jan 2019 11:42:44 +0100

Spain Barcelona

Blu Selection
Less than 18.000 € gross / year
Permanent
Customer Service
Language/ English, German, Dutch

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