Unbelievable customer service is a critical part of the Via Van brand, and we're looking for the best in the business. As a Customer Service Agent you'll provide consistently outstanding support to Via Van customers and driver partners through SMS (text messaging) and email-based communications. You will be doing this in Dutch or German and English – there will be little to no phone communication. You will make sure customers have the best possible experience riding with Via Van so that they come back again and again.
* Provide an impeccable level of customer service, in the form of e-mail and text communication, to exceed member and driver partner expectations
* Become an expert on Via Van – develop a nuanced understanding of our service to be able to answer several hundred support inquiries on a daily basis
* Prioritize operational issues as a real-time point of contact and provide high-level responses in an efficient manner
* Respond to emails and texts and be able to communicate effectively
* Proactive about pleasing your customers; obsessed with making sure needs are met
* A natural multi-tasker who can remain unfazed by a fast-paced environment and high-volume work
* Meticulous and vigilant, with a high level of attention to detail
* A savvy, tactful, and graceful communicator – you intuitively find the right tone in every situation
* Have previous work experience in a customer-facing business
Our Ideal Candidate:
* Passionate about world class Customer Experience
* High Level of both written and spoken English
* Available Full-Time (39h/week)
* Intensive shifts also available
What we offer:
* Extensive training and language lessons (Spanish & English)
* Competitive salary according to working hours and markets
* Excellent and multilingual work environment
* Excellent career prospects
* Convenient office location near Sagrada Familia, Barcelona
* 24 holidays per year on full time basis
The recruitment processes and people involved in them will not discriminate any candidacy because of age, disability, ethnic, marital status, gender, nationality, ideology, politic, race, religion and sexual orientation.
Tue, 19 Feb 2019 09:44:01 +0100
CPM INTERNATIONAL TELEBUSINESS S.L.
Language/ German, Dutch
Pignolo, maniaco dei dettagli e migliore amico dell’ansia.
Sono un Web Designer (anche se odio etichettarmi) e vivo ad Altamura, da circa 10 anni mi diverto in ambito web e app, mi occupo prettamente di frontend ma non disdegno a sporcarmi le mani con un bel po di sano codice.