The Customer Information Group (CIG) is a contact center aimed at supplying information about Dow’s products to customers, channel partners, prospects, and general stakeholders. The team receives requests via e-mail, internet, and phone in North America, Europe, and Pacific. The team responds to escalated requests on behalf of customers and prospects for product and service information across specific Dow businesses and functions. Escalation types include technical information, regulatory, EH&S, samples, pricing, and product availability.
As a Cross Business Representative you will provide technical product information, samples, literature and general corporate and subsidiary information on behalf of and to The Dow Chemical Company and their current and potential customers.
Job Expectations
- Respond to and resolve customer inquiries and hereby increase the resolution rate (the percentage of solved requests for a specific business)
- Accurate and timely documentation of customer inquiries
- Be able to multi-task between phone and email requests from customers and businesses
- Uphold the Dow reputation by providing excellent customer service
Education
MBO 3/4
Experience
Experience with customer service would be an advantage
Other Qualifications
- Fluency in English, Italian and Spanish (written & oral)
- Excellent customer mindset
- Cultural awareness and ability to work with a diverse group of people
- Advanced knowledge of Microsoft Office Desktop applications
- Experience with SAP R2/3
- High level of accuracy and eye for detail
- Team player
- Ability to work towards tight deadlines
- Ability to multi-task and prioritize projects as appropriate
We offer a fulltime positions within an international company. Market conform salary and the possibility to develop yourself. There is no relocation packages applicable for this position.
Mon, 14 Jan 2019 15:47:53 +0100
Uitzendbureau de Pooter B.V.
Permanent
Customer Service
Language/ Spanish, Italian, English
Pignolo, maniaco dei dettagli e migliore amico dell’ansia.
Sono un Web Designer (anche se odio etichettarmi) e vivo ad Altamura, da circa 10 anni mi diverto in ambito web e app, mi occupo prettamente di frontend ma non disdegno a sporcarmi le mani con un bel po di sano codice.
