Customer Service – German Language – (86995)

Here is an opportunity to become a part of a major international electronic consumer goods company's European Customer Support team.This position is suitable for graduates and people with previous customer/technical support experience,

In this role, you will:

  • Receive incoming calls and emails from customers with technical issues for a wide product range of electronic devices,
  • Help customers by supplying technical information and guidance on the product range,
  • Handle both pre-sales enquiries and after sales technical support,
  • Deal with any customer issues, maintaining regular contact with the customer through to resolution,
  • Become an expert for the product range and utilise this knowledge to provide a highly customer orientated service,
  • Good English language, plus fluency (C1/C2) in German
  • Previous Experience in telephone based customer support is an advantage but enthusiastic graduates are welcome to apply
  • Proactive personality and willingness to learn new things
  • Excellent communication skills and a genuine desire to deliver world-class customer service
  • Must have an EU passport or Permanent Residency for the Czech Republic
  • Very good starting salary and a range of additional benefits
  • A genuinely interesting career and opportunity to become part of a major international brand
  • Ongoing training, including structured long-term skills building plans
  • Modern, multicultural working environment
  • Customer service environment focused on delivering high quality customer care rather than strict call times
  • Security of working for a stable and respected international company

If you would like to apply for this job, please send a copy of your CV in English language and a brief cover letter to Tereza Novotna
 

Wed, 21 Feb 2018 10:08:56 +0000

Czech Republic Prague


To negotiate
Permanent
Customer Service
Language/ German, English

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