Customer Service Representative – dedicated team – (86443)

Main Responsibilities:

  • Works as an advocate for their dedicated Client and handle their request
  • Creates tickets in the system with the reported failures, checks and processes the requests
  • Interacts with internal employees in order to verify, resolve and deliver the customers’ requests
  • Updating and correcting the information in the database
  • Provides information to customers on the progress of the requests
  • Arranges escalation in case of delays

Key Requirements and Competencies:

  • English at least C1 level, a 2nd language such as Italian or French is an advantage but not a requirement
  • Willingness to work extended 3 shift pattern (early: 07:30 – 16:00, middle: 09:30 – 18:00, late: 13:15 – 21:45)
  • A willingness to learn new processes, think outside the box and work proactively
  • A willingness to learn and use technical knowledge and processes on a daily basis
  • A willingness to work in a small team and actively participate together on a daily basis together
  • Some basic knowledge of Excel maybe an advantage but not mandatory

We offer:

  • Opportunity to cooperate with Verizon, one of the largest global Telco providers in the world
  • Full time employment
  • Multicultural, challenging and friendly environment
  • Daily use of languages
  • Extensive training and further career development (CISCO/ITIL Academy)
  • Other employee benefits

And much more:

  • A chance to increase your technical knowledge
  • A chance to work for a dedicated customer
  • A chance to work with one of the most complex customers Verizon supports

Fri, 09 Feb 2018 13:49:32 +0000

Czech Republic Moravian-Silesian Region


Less than 18.000 € gross / year
Temporary
Customer Service
Language/ Portuguese, English

Vai al sito

Pignolo, maniaco dei dettagli e migliore amico dell’ansia.
Sono un Web Designer (anche se odio etichettarmi) e vivo ad Altamura, da circa 10 anni mi diverto in ambito web e app, mi occupo prettamente di frontend ma non disdegno a sporcarmi le mani con un bel po di sano codice.

Potrebbero interessarti

Customer Operations Representative – Dutch &... The Customer Operations team is at the heart of our business and our people excel at delivering a high level of customer service to our customers. In ...
Specialist in the Field Penetration Testing in the... The future of technology is shaped by people with visions and innovative ideas – people like you! ARTS has been acting as a strategic partner to indus...
Kundenbetreuer Tourismus (m/w) – Lissabon &... Company: Arvato Services Portugal, Unipessoal, Lda.  Requisition ID: 15026     Träumen Sie auch vom Auswandern und suchen Arbeit im Ausland? Vorzugswe...
Turkish Speaking Live Dealer / Games Presenter ... We expect the ideal candidate to have previous experience from the service industry and brilliant customer service skills, combined with a high level ...