Customer Service Representative – dedicated team – (86443)

Main Responsibilities:

  • Works as an advocate for their dedicated Client and handle their request
  • Creates tickets in the system with the reported failures, checks and processes the requests
  • Interacts with internal employees in order to verify, resolve and deliver the customers’ requests
  • Updating and correcting the information in the database
  • Provides information to customers on the progress of the requests
  • Arranges escalation in case of delays

Key Requirements and Competencies:

  • English at least C1 level, a 2nd language such as Italian or French is an advantage but not a requirement
  • Willingness to work extended 3 shift pattern (early: 07:30 – 16:00, middle: 09:30 – 18:00, late: 13:15 – 21:45)
  • A willingness to learn new processes, think outside the box and work proactively
  • A willingness to learn and use technical knowledge and processes on a daily basis
  • A willingness to work in a small team and actively participate together on a daily basis together
  • Some basic knowledge of Excel maybe an advantage but not mandatory

We offer:

  • Opportunity to cooperate with Verizon, one of the largest global Telco providers in the world
  • Full time employment
  • Multicultural, challenging and friendly environment
  • Daily use of languages
  • Extensive training and further career development (CISCO/ITIL Academy)
  • Other employee benefits

And much more:

  • A chance to increase your technical knowledge
  • A chance to work for a dedicated customer
  • A chance to work with one of the most complex customers Verizon supports

Fri, 09 Feb 2018 13:49:32 +0000

Czech Republic Moravian-Silesian Region

Less than 18.000 € gross / year
Customer Service
Language/ Portuguese, English

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