Customer Service Representative – NORDIC – (104054)

We are looking for a Customer Service Representative with Swedish/Norwegian/Danish for a company leader in the travel industry. This person will be responsible for delivering a world-class customer experience for owners, travelers and property managers who contact the company. Native level of Swedish/Norwegian/Danish and English, experience in customer service and availability to work rotating shifts is required.

As a Customer Service Representative with Swedish/Norwegian/Danish, you will be working in the Customer Service division, reporting to the Team Leader. Your objective will be to deliver a world-class customer experience for clients.

This vacancy is a day shift position from 8-17h or 13h-22h, from Monday to Sunday with 2 days off.

You will be responsible for:

-Understand customers’ needs through excellent questioning skills
-Manage incoming inquiries over the phone and email about products and services from owners, agencies, and travelers taking ownership to deliver an outstanding resolution to customers ensuring they are completely delighted, first time every time
-Position relevant products or services to our customers
-Committed to continually deliver new ways to help Owners succeed in their Holiday rentals business
-Provide ideas to improve our customer experience 

We are looking for a person with the following qualifications, experience, and skills:

Qualifications

-Fluent in Swedish/Norwegian/Danish in addition to English (Spoken and written)

Experience

-One or more year of customer service experience (in contact centers preferred but not essential) 

Skills

-High standards of computer literacy and keyboarding skills
-Experience with business support software applications such as MS Office (Word, PowerPoint, Excel, etc.) 

Soft skills

-Focus on Customer Loyalty
-Highly motivated, focused passionately about connecting to the customer
-Strong verbal and written communication skills 
-Professionalism and teamwork
-Maintain calmness under pressure

-Attractive salary (23K) + benefits
-Full permanent position
-International environment
-Rotating shifts from Monday – Sunday, with 2 days off

Mon, 28 Jan 2019 11:57:44 +0100

Spain Madrid

Talent Search People-Madrid
24.000 € – 30.000 € gross / year
Permanent
Customer Service
Language/ English, Danish, Norwegian, Swedish

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