Customer Service Representative with Czech or Slovakian – (105547)

For our multinational client, we are looking for 

Senior Customer Service Representative with fluent English & Czech/Slovak 

 

Tasks:

  • Take orders from customers on the phone/email
  • Arrange product/equipment delivery
  • Ensure right invoicing is done
  • Solve potential customer queries
  • Actively communicate with sales and colleagues from functions, warehouse, end customer
  • Fluent Slovakian and/or Czech language knowledge (spoken and written)
  • Have good Microsoft office and keyboard skills
  • Professional written and spoken communication for listening and understanding customers’ requirements and giving explanations
  • Have strong negotiation and skills
  • Have strong problem solving skills
  • Ability to build relationships
  • Respond to customer needs with strong customer focus
  • Represent strong image of the company
  • Bring added value to the customer
  • Be able to work fast and accurately in what is often a busy environment
  • Able to handle complexity
  • Be patient, helpful and the ability to remain calm under pressure
  • Be polite and display a good standard of customer care
  • Empathy
  • Answering calls from Customers, Sales Engineers, District Administrators, Marketers and other internal personnel
  • Handle numerous requests at a time, set priorities follow through on multiple situations to maximize customer service
  • Flexible personality and prepared for changes
  • Work in a team environment
  • Competitive salary and benefits
  • Extensive trainings
  • Dynamic, multinational team
  • Supportive and youthful work environment
  • Planned career path

Thu, 21 Feb 2019 15:48:33 +0100

Hungary Budapest

Kelly Services

Permanent
Agent
Language/ English, Czech, Slovak

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