Customer Service Representative with Dutch – (87245)

As a Customer Service Representative with Swedish/Norwegian/Dutch + English, you will be working in the Customer Service division, reporting to the Team Leader. Your objective will be to deliver a world-class customer experience for clients.

We are looking for a Customer Service Representative for company leader in the travel industry. This person will be responsible for delivering a world-class customer experience for owners, travelers and property managers who contact the company. Experience in customer service and availability for day shift is required.

As a Customer Service Representative you will be working in the Customer Service division, reporting to the Team Leader. Your objective will be to deliver a world-class customer experience for clients.

This vacancy is a day shift position from 8-17h or 13h-22h, from Monday to Sunday with 2 days off.

You will be responsible for:

-Understand customers' needs through excellent questioning skills
-Manage incoming inquiries over the phone, chat or email about products / services 
-Position relevant products or services to customers
-Committed to continually deliver new ways to help Owners succeed in their rental business
-Continuously provide feedback and ideas on how to improve the customer experience we deliver

We are looking for a person with the following qualifications, experience and skills:

Qualifications

-Fluent in English + Dutch/ Swedish/Norwegian/ (Spoken and written)

Experience

-One or more year of customer service experience (in contact centers preferred but not essential)

Skills

-High standards of computer literacy and keyboarding skills
-Experience with business support software applications such as MS Office (Word, PowerPoint, Excel, etc.)

Sofskills

-Focus on Customer Loyalty
-Highly motivated, focused passionate about connecting to the customer
-Strong verbal and written communication skills 
-Professionalism and team work
-Maintain calmness under pressure

– full permanent position

– international environment

Tue, 27 Feb 2018 12:16:33 +0000

Spain

Permanent
Customer Service
Language/ Dutch

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