Customer Service Representative with high level of Dutch – (103129)

We are looking for a Customer Support Agent to give support and help drivers, riders, delivery partners, and eaters to keep moving. Fluent level of Dutch/Flemish and English, good communication and enthusiasm skills are some of the requirements to join this international company.

As a Customer Support Agent you will be responsible for the following tasks:

– Deliver high-quality service across multiple support platforms (email, chat, phone).
– Be a passionate advocate for users while answering any questions that come your way.
– Show empathy to frustrated users while solving problems and addressing unsatisfactory experiences.
– Build loyalty among new users 
– Triage issues and escalate them when necessary.

Qualifications
– Fluent in Dutch or Flemish
– Good knowledge of English (written and spoken)
 

Skills
– High proficiency using computers (typing, quickly navigating between various tools)
– Exceptional reading comprehension and writing skills. Must be able to connect what users are asking for with answers to their true issues

Others:
– Currently living in Lisbon or willing to move
– Availability to work in rotating shifts from Monday to Sunday
 

– Contract with the company
– Good conditions apart from the base salary
– Possibilities for professional growth within the company
– Opportunity to join an expanding company

Wed, 09 Jan 2019 15:57:09 +0100

Portugal

TSP | International
To negotiate
To negotiate
Customer Service
Language/ English, Dutch

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