We are looking for a Customer Support Agent to give support and help drivers, riders, delivery partners, and eaters to keep moving. Fluent level of Dutch/Flemish and English, good communication and enthusiasm skills are some of the requirements to join this international company.
As a Customer Support Agent you will be responsible for the following tasks:
– Deliver high-quality service across multiple support platforms (email, chat, phone).
– Be a passionate advocate for users while answering any questions that come your way.
– Show empathy to frustrated users while solving problems and addressing unsatisfactory experiences.
– Build loyalty among new users
– Triage issues and escalate them when necessary.
– Fluent in Dutch or Flemish
– Good knowledge of English (written and spoken)
– High proficiency using computers (typing, quickly navigating between various tools)
– Exceptional reading comprehension and writing skills. Must be able to connect what users are asking for with answers to their true issues
– Currently living in Lisbon or willing to move
– Availability to work in rotating shifts from Monday to Sunday
– Contract with the company
– Good conditions apart from the base salary
– Possibilities for professional growth within the company
– Opportunity to join an expanding company
Wed, 09 Jan 2019 15:57:09 +0100
TSP | International
Language/ English, Dutch
Pignolo, maniaco dei dettagli e migliore amico dell’ansia.
Sono un Web Designer (anche se odio etichettarmi) e vivo ad Altamura, da circa 10 anni mi diverto in ambito web e app, mi occupo prettamente di frontend ma non disdegno a sporcarmi le mani con un bel po di sano codice.