Customer Service Team Leader Germany & UK – (79819)

At Roche, our success is built on innovation, curiosity and diversity – multiplied by 80,000 professionals in 150 countries. As one of the world's leading research focused healthcare groups, we're constantly learning and growing – and seeking people who have those same goals for themselves.

Our International Customer Care Center Western Europe (ICC WE) gives support to people with diabetes and health care professionals from Spain, Portugal, Italy, France, Germany, UK, Ireland  and Switzerland. We are part of the Roche Groups and located in Sant Cugat del Vallès (Barcelona).

Reporting to the Head of the ICC WE the Team Manager will be in charge of a group of around 15 call advisors.

-Acts as Key Affiliate Manager for one of our markets
-Develops new service concepts for the markets you are responsible for and makes sure successful implementation
-Guides and supervises a group of multilingual call advisors
-Detects training needs. 
-Informs call advisors about changes, marketing campaigns, new procedures
-Resolves problems and back up questions of call advisors
-Develops and grows professionally your team of call advisors
-Evaluate call advisors skills

-Language skills: A fluent command of English and German and a good knowledge of Spanish
-Has worked in a Call center before, ideally in a leading position
-Experience with digital solutions
-2 years of experience in leading teams and managing groups of people, preferably in a call center
-Team player and coach
-Excellent communication skills
-Service Minded
-Flexibility to travel
-Pro-active mind-set, entrepreneurs spirit

-Competitive Salary
-Growing Opportunities 

Wed, 04 Oct 2017 10:58:59 +0000

Spain Barcelona

Team Leader / Manager
Language/ German, English, Spanish

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