Customer Service TL- Hungarian AND Czech/Slovak speaker – (105428)

For our multinational client, we are looking for Customer Service Team Leader with fluent English & Czech language skills to lead the customer service team in Budapest. For them we are looking for:
 

Customer Service Team Leader -HUNGARIAN and Czech/Slovak speaker 
 

Key responsibilities

  • Managing a customer service team
  • Ensuring timely resolution of Service Requests
  • Managing workflows of Back Office / Front Office activities
  • Proactively develop the skills, competencies and knowledge of Customer Service team members
  • Carry out regular one to ones with all direct reports to discuss performance and to develop and implement career path plans
  • Provide first level escalation for any issues raised by the team
  • Run and analyze the identified Service reports (e.g. customer service management reports, monthly management reports and team performance)
  • Develop, achieve and monitor Key Performance Indicators aligned with the Service Level Agreements
  • Develop and maintain sound working relationships with key stakeholders, customers and other teams
  • Proactively improve work-related process

 

Previous experience:

  • Minimum 2-years previous experience in a customer services environment in a people manager/team coordinator role
  • Fluency in Hungarian and English and Czech/Slovak
  • University / College degree
  • Experience in transition management is an advantage
  • Excellent written/oral communication skills and ability to build effective working relationships
  • Strong people, change and process management skills
  • Proven experience in coaching and leading a team
  • Strong relationship management skills
  • Strong-minded, but self-possessed attitude
  • High level of IT proficiency in Microsoft packages
  • Experience of working abroad or working with foreign customers/consumers is desirable

 

Offer:

  • Competitive salary and benefits
  • Extensive trainings
  • Dynamic, multinational team
  • Supportive and youthful work environment
  • Planned career path

Job location: Budapest 

Wed, 20 Feb 2019 09:34:47 +0100

Hungary Budapest

Kelly Services

Permanent
Team Leader / Manager
Language/ English, Hungarian, Czech, Slovak

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